ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Retail Retail 947
26.8
8.7%
55.9%
35.5%
78.0%
80.1%
Leisure and Hospitality Leisure and Hospitality 440
34.8
10.0%
45.2%
44.8%
80.6%
84.2%
Finance Finance 45
11.1
8.9%
71.1%
20.0%
79.1%
79.1%
Automotive Automotive 5
20.0
20.0%
40.0%
40.0%
80.0%
74.0%
Telecommunication Telecommunication 1
0.0
0.0%
100.0%
0.0%
80.0%
70.0%

Data based on 1438 responses, submitted between 1st February 2024 and 1st August 2024.
Most recent report submitted 31st July 2024 at 09:35

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

2nd
Retail
26.8
n=947
Retail
3rd
Automotive
20.0
n=5
Automotive
4th
Finance
11.1
n=45
Finance

Colleague Friendliness

Overall, how friendly were the staff?

2nd
Automotive
80.0%
n=5
Automotive
3rd
Finance
79.1%
n=45
Finance
4th
Retail
78.0%
n=947
Retail

Meeting Customer Needs

Were your needs met?

2nd
Retail
80.1%
n=947
Retail
3rd
Finance
79.1%
n=45
Finance
4th
Automotive
74.0%
n=5
Automotive