ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Date Range

Summary

	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Retail	965	36.1	6.9% 50.1% 43.0%	79.2%	82.9%
Automotive	14	78.6	0.0% 21.4% 78.6%	94.3%	87.1%
Leisure and Hospitality	392	41.1	9.7% 39.5% 50.8%	81.0%	83.9%
Finance	17	29.4	11.8% 47.1% 41.2%	85.9%	82.9%
Telecommunication	1	0.0	0.0% 100.0% 0.0%	90.0%	90.0%