ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Leisure and Hospitality Leisure and Hospitality 449
34.7
11.4%
42.5%
46.1%
81.3%
83.1%
Retail Retail 970
28.2
9.3%
53.2%
37.5%
78.9%
80.9%
Finance Finance 29
13.8
10.3%
65.5%
24.1%
83.1%
77.9%
Automotive Automotive 19
42.1
10.5%
36.8%
52.6%
84.2%
77.9%
Telecommunication Telecommunication 2
0.0
0.0%
100.0%
0.0%
85.0%
80.0%

Data based on 1469 responses, submitted between 1st May 2024 and 20th November 2024.
Most recent report submitted 19th November 2024 at 19:21

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st
Automotive
42.1
n=19
Automotive
3rd
Retail
28.2
n=970
Retail
4th
Finance
13.8
n=29
Finance

Colleague Friendliness

Overall, how friendly were the staff?

2nd
Automotive
84.2%
n=19
Automotive
3rd
Finance
83.1%
n=29
Finance
5th
Retail
78.9%
n=970
Retail

Meeting Customer Needs

Were your needs met?

2nd
Retail
80.9%
n=970
Retail
4th
Finance
77.9%
n=29
Finance
5th
Automotive
77.9%
n=19
Automotive