ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Retail Retail 889
34.2
7.1%
51.6%
41.3%
78.9%
82.8%
Automotive Automotive 14
78.6
0.0%
21.4%
78.6%
94.3%
87.1%
Leisure and Hospitality Leisure and Hospitality 352
38.1
9.9%
42.0%
48.0%
80.3%
83.0%
Finance Finance 16
25.0
12.5%
50.0%
37.5%
85.0%
81.9%
Telecommunication Telecommunication 1
0.0
0.0%
100.0%
0.0%
90.0%
90.0%

Data based on 1272 responses, submitted between 1st October 2024 and 1st April 2025.
Most recent report submitted 31st March 2025 at 20:49

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st
Automotive
78.6
n=14
Automotive
3rd
Retail
34.2
n=889
Retail
4th
Finance
25.0
n=16
Finance

Colleague Friendliness

Overall, how friendly were the staff?

1st
Automotive
94.3%
n=14
Automotive
3rd
Finance
85.0%
n=16
Finance
5th
Retail
78.9%
n=889
Retail

Meeting Customer Needs

Were your needs met?

2nd
Automotive
87.1%
n=14
Automotive
4th
Retail
82.8%
n=889
Retail
5th
Finance
81.9%
n=16
Finance