ABa Quality Monitoring Ltd is delighted to share our data feed, ‘ABa Pulse’.

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Net Promoter Score

What is net promoter score?


Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

2nd

Automotive

72.7

n = 11

3rd

Retail

32.7

n = 1228

5th

finance

13.2

n = 53

Data based on 1698 responses, submitted between 1st January 2020 and 3rd July 2020

NPS Trend

Sector Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: Other
81.7%
86.1%
Retail: PFS
84.4%
90.0%
Retail: High Street / Department
81.0%
81.1%
Retail: Luxury
78.1%
79.5%
Retail: Supermarket
77.7%
80.7%

Responses
10
177
9
377
8
330
7
192
6
62
5
42
4
21
3
8
2
11
1
6
0
2
n=
Promoter %45.1
Passives %42.5
Detractors %12.4

How NPS is calculated
Promoters Passives Detractors
10 9 8 7 6 5 4 3 2 1 0
% Promoters
-
% Detractors
=
NPS
45.1 - 12.4 = 32.7

ABa Quality Monitoring Ltd
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The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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