ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Leisure and Hospitality Leisure and Hospitality 287
46.0
13.9%
26.1%
59.9%
82.6%
84.8%
Retail Retail 647
49.6
8.3%
33.7%
58.0%
81.4%
84.6%
Finance Finance 10
70.0
0.0%
30.0%
70.0%
88.0%
92.0%
Automotive Automotive 11
45.5
18.2%
18.2%
63.6%
84.5%
85.5%
Telecommunication Telecommunication 5
60.0
20.0%
0.0%
80.0%
88.0%
74.0%

Data based on 960 responses, submitted between 1st October 2025 and 8th April 2026.
Most recent report submitted 7th April 2026 at 09:30

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st
Finance
70.0
n=10
Finance
3rd
Retail
49.6
n=647
Retail
5th
Automotive
45.5
n=11
Automotive

Colleague Friendliness

Overall, how friendly were the staff?

1st
Finance
88.0%
n=10
Finance
2nd
Automotive
84.5%
n=11
Automotive
4th
Retail
81.4%
n=647
Retail

Meeting Customer Needs

Were your needs met?

1st
Finance
92.0%
n=10
Finance
2nd
Automotive
85.5%
n=11
Automotive
4th
Retail
84.6%
n=647
Retail