ABa Quality Monitoring Ltd is delighted to share our data feed, ‘ABa Pulse’.

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Net Promoter Score

What is net promoter score?


Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

Automotive

45.1

n = 31

3rd

Retail

35.3

n = 1342

4th

finance

23.8

n = 63

5th

Telecommunication

9.1

n = 11

Data based on 1958 responses, submitted between 1st May 2018 and 15th October 2018

NPS Trend

Sector Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: Other
83.8%
87.3%
Retail: Luxury
80.0%
76.4%
Retail: High Street / Department
76.3%
81.2%
Retail: PFS
81.0%
90.3%
Retail: Supermarket
79.7%
84.2%

Responses
10
170
9
464
8
356
7
192
6
73
5
44
4
15
3
11
2
7
1
4
0
6
n=
Promoter %47.2
Passives %40.8
Detractors %11.9

How NPS is calculated
Promoters Passives Detractors
10 9 8 7 6 5 4 3 2 1 0
% Promoters
-
% Detractors
=
NPS
47.2 - 11.9 = 35.3

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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