ABa Quality Monitoring Ltd is delighted to share our data feed, ‘ABa Pulse’.

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Net Promoter Score

What is net promoter score?


Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

Automotive

47.1

n = 17

2nd

finance

40.5

n = 47

4th

Retail

33.1

n = 1363

5th

Telecommunication

27.2

n = 11

Data based on 1908 responses, submitted between 1st July 2018 and 11th December 2018

NPS Trend

Sector Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: PFS
81.3%
90.7%
Retail: Supermarket
78.2%
82.2%
Retail: High Street / Department
75.7%
81.4%
Retail: Other
83.9%
86.9%
Retail: Luxury
86.3%
84.2%

Responses
10
179
9
443
8
370
7
201
6
70
5
49
4
17
3
10
2
11
1
3
0
10
n=
Promoter %45.6
Passives %41.9
Detractors %12.5

How NPS is calculated
Promoters Passives Detractors
10 9 8 7 6 5 4 3 2 1 0
% Promoters
-
% Detractors
=
NPS
45.6 - 12.5 = 33.1

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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