ABa Quality Monitoring Ltd is delighted to share our data feed, ‘ABa Pulse’.

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Net Promoter Score

What is net promoter score?


Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

Automotive

55.2

n = 29

3rd

Retail

35.6

n = 1512

4th

finance

17.4

n = 69

5th

Telecommunication

-7.7

n = 13

Data based on 2244 responses, submitted between 1st April 2018 and 24th September 2018

NPS Trend

Sector Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: Supermarket
79.6%
83.9%
Retail: High Street / Department
77.1%
81.2%
Retail: PFS
79.6%
90.2%
Retail: Other
84.0%
87.4%
Retail: Luxury
80.9%
74.5%

Responses
10
235
9
488
8
390
7
214
6
85
5
44
4
18
3
17
2
8
1
5
0
8
n=
Promoter %47.8
Passives %39.9
Detractors %12.2

How NPS is calculated
Promoters Passives Detractors
10 9 8 7 6 5 4 3 2 1 0
% Promoters
-
% Detractors
=
NPS
47.8 - 12.2 = 35.6

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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