ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Automotive Automotive 8
12.5
12.5%
62.5%
25.0%
80.0%
76.3%
Finance Finance 53
7.5
9.4%
73.6%
17.0%
78.7%
79.6%
Leisure and Hospitality Leisure and Hospitality 464
37.5
10.6%
41.4%
48.1%
80.0%
85.3%
Retail Retail 1046
31.0
8.2%
52.6%
39.2%
79.0%
81.4%
Telecommunication Telecommunication 1
0.0
0.0%
100.0%
0.0%
80.0%
70.0%

Data based on 1572 responses, submitted between 1st January 2024 and 27th July 2024.
Most recent report submitted 26th July 2024 at 15:48

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

2nd
Retail
31.0
n=1046
Retail
3rd
Automotive
12.5
n=8
Automotive
4th
Finance
7.5
n=53
Finance

Colleague Friendliness

Overall, how friendly were the staff?

1st
Automotive
80.0%
n=8
Automotive
3rd
Retail
79.0%
n=1046
Retail
4th
Finance
78.7%
n=53
Finance

Meeting Customer Needs

Were your needs met?

2nd
Retail
81.4%
n=1046
Retail
3rd
Finance
79.6%
n=53
Finance
4th
Automotive
76.3%
n=8
Automotive