ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Automotive Automotive 7
28.6
0.0%
71.4%
28.6%
87.1%
84.3%
Finance Finance 64
7.8
7.8%
76.6%
15.6%
79.4%
79.2%
Leisure and Hospitality Leisure and Hospitality 471
37.6
8.3%
45.9%
45.9%
79.1%
85.6%
Retail Retail 1251
25.9
9.1%
55.9%
35.0%
77.7%
80.4%
Telecommunication Telecommunication 1
0.0
0.0%
100.0%
0.0%
70.0%
90.0%

Data based on 1794 responses, submitted between 1st November 2023 and 29th May 2024.
Most recent report submitted 27th May 2024 at 14:37

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

2nd
Automotive
28.6
n=7
Automotive
3rd
Retail
25.9
n=1251
Retail
4th
Finance
7.8
n=64
Finance

Colleague Friendliness

Overall, how friendly were the staff?

1st
Automotive
87.1%
n=7
Automotive
2nd
Finance
79.4%
n=64
Finance
4th
Retail
77.7%
n=1251
Retail

Meeting Customer Needs

Were your needs met?

3rd
Automotive
84.3%
n=7
Automotive
4th
Retail
80.4%
n=1251
Retail
5th
Finance
79.2%
n=64
Finance