ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Retail Retail 956
35.0
8.2%
48.6%
43.2%
79.2%
82.8%
Leisure and Hospitality Leisure and Hospitality 390
40.3
8.7%
42.3%
49.0%
81.5%
84.4%
Finance Finance 24
16.7
16.7%
50.0%
33.3%
84.2%
76.3%
Automotive Automotive 19
47.4
5.3%
42.1%
52.6%
86.8%
81.1%
Telecommunication Telecommunication 1
0.0
0.0%
100.0%
0.0%
90.0%
90.0%

Data based on 1390 responses, submitted between 1st August 2024 and 19th February 2025.
Most recent report submitted 18th February 2025 at 18:10

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st
Automotive
47.4
n=19
Automotive
3rd
Retail
35.0
n=956
Retail
4th
Finance
16.7
n=24
Finance

Colleague Friendliness

Overall, how friendly were the staff?

2nd
Automotive
86.8%
n=19
Automotive
3rd
Finance
84.2%
n=24
Finance
5th
Retail
79.2%
n=956
Retail

Meeting Customer Needs

Were your needs met?

3rd
Retail
82.8%
n=956
Retail
4th
Automotive
81.1%
n=19
Automotive
5th
Finance
76.3%
n=24
Finance