ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Leisure and Hospitality Leisure and Hospitality 456
36.4
11.4%
40.8%
47.8%
82.0%
83.4%
Retail Retail 899
28.8
9.3%
52.5%
38.2%
79.0%
80.5%
Finance Finance 31
12.9
6.5%
74.2%
19.4%
82.3%
77.7%
Automotive Automotive 14
28.6
14.3%
42.9%
42.9%
80.0%
72.1%
Telecommunication Telecommunication 1
0.0
0.0%
100.0%
0.0%
80.0%
70.0%

Data based on 1401 responses, submitted between 1st April 2024 and 15th October 2024.
Most recent report submitted 14th October 2024 at 06:30

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

2nd
Retail
28.8
n=899
Retail
3rd
Automotive
28.6
n=14
Automotive
4th
Finance
12.9
n=31
Finance

Colleague Friendliness

Overall, how friendly were the staff?

1st
Finance
82.3%
n=31
Finance
3rd
Automotive
80.0%
n=14
Automotive
4th
Retail
79.0%
n=899
Retail

Meeting Customer Needs

Were your needs met?

2nd
Retail
80.5%
n=899
Retail
3rd
Finance
77.7%
n=31
Finance
4th
Automotive
72.1%
n=14
Automotive