ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Finance

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Financial 53
7.5
9.4%
73.6%
17.0%
78.7%
79.6%

Data based on 53 responses, submitted between 1st January 2024 and 20th July 2024.
Most recent report submitted 13th June 2024 at 13:15

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st
7.5
n=53
Financial

Colleague Friendliness

Overall, how friendly were the staff?

1st
78.7%
n=53
Financial

Meeting Customer Needs

Were your needs met?

1st
79.6%
n=53
Financial