ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Leisure and Hospitality

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Hospitality: Food & Drink	102	36.3	13.7% 36.3% 50.0%	80.8%	83.4%
Transport & Travel	21	4.8	28.6% 38.1% 33.3%	60.5%	68.3%
Leisure	22	72.7	4.5% 18.2% 77.3%	90.5%	87.5%
Health & Beauty	63	73.0	7.9% 11.1% 81.0%	90.5%	90.4%
Hospitality: Accommodation	10	70.0	0.0% 30.0% 70.0%	81.0%	97.1%

Data based on 218 responses, submitted between 1st December 2025 and 21st June 2026.
Most recent report submitted 20th June 2026 at 11:15

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

73.0
n=63

Health & Beauty

2nd

72.7
n=22

Leisure

3rd

70.0
n=10

Hospitality: Accommodation

4th

36.3
n=102

Hospitality: Food & Drink

5th

4.8
n=21

Transport & Travel

Colleague Friendliness

Overall, how friendly were the staff?

1st

90.5%
n=63

Health & Beauty

2nd

90.5%
n=22

Leisure

3rd

81.0%
n=10

Hospitality: Accommodation

4th

80.8%
n=102

Hospitality: Food & Drink

5th

60.5%
n=21

Transport & Travel

Meeting Customer Needs

Were your needs met?

1st

97.1%
n=7

Hospitality: Accommodation

2nd

90.4%
n=49

Health & Beauty

3rd

87.5%
n=12

Leisure

4th

83.4%
n=80

Hospitality: Food & Drink

5th

68.3%
n=12