ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Leisure and Hospitality

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Health & Beauty 99
76.8
5.1%
13.1%
81.8%
88.4%
90.8%
Hospitality: Accommodation 48
58.3
0.0%
41.7%
58.3%
81.3%
95.2%
Hospitality: Food & Drink 247
14.6
12.1%
61.1%
26.7%
74.8%
80.1%
Leisure 37
56.8
5.4%
32.4%
62.2%
84.9%
87.8%
Transport & Travel 40
40.0
5.0%
50.0%
45.0%
74.8%
93.8%

Data based on 471 responses, submitted between 1st November 2023 and 29th May 2024.
Most recent report submitted 27th May 2024 at 14:37

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st
76.8
n=99
Health & Beauty
2nd
58.3
n=48
Hospitality: Accommodation
3rd
56.8
n=37
Leisure
4th
40.0
n=40
Transport & Travel
5th
14.6
n=247
Hospitality: Food & Drink

Colleague Friendliness

Overall, how friendly were the staff?

1st
88.4%
n=99
Health & Beauty
2nd
84.9%
n=37
Leisure
3rd
81.3%
n=48
Hospitality: Accommodation
4th
74.8%
n=247
Hospitality: Food & Drink
5th
74.8%
n=40
Transport & Travel

Meeting Customer Needs

Were your needs met?

1st
95.2%
n=48
Hospitality: Accommodation
2nd
93.8%
n=40
Transport & Travel
3rd
90.8%
n=99
Health & Beauty
4th
87.8%
n=37
Leisure
5th
80.1%
n=247
Hospitality: Food & Drink