ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Leisure and Hospitality

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Health & Beauty	104	77.9	6.7% 8.7% 84.6%	88.7%	92.1%
Hospitality: Accommodation	40	57.5	2.5% 37.5% 60.0%	83.0%	92.5%
Hospitality: Food & Drink	235	14.9	14.0% 57.0% 28.9%	76.1%	80.6%
Leisure	38	47.4	5.3% 42.1% 52.6%	83.7%	84.7%
Transport & Travel	47	36.2	12.8% 38.3% 48.9%	74.3%	88.1%

Data based on 464 responses, submitted between 1st January 2024 and 27th July 2024.
Most recent report submitted 26th July 2024 at 15:48

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

77.9
n=104

Health & Beauty

2nd

57.5
n=40

Hospitality: Accommodation

3rd

47.4
n=38

Leisure

4th

36.2
n=47

Transport & Travel

5th

14.9
n=235

Hospitality: Food & Drink

Colleague Friendliness

Overall, how friendly were the staff?

1st

88.7%
n=104

Health & Beauty

2nd

83.7%
n=38

Leisure

3rd

83.0%
n=40

Hospitality: Accommodation

4th

76.1%
n=235

Hospitality: Food & Drink

5th

74.3%
n=47

Transport & Travel

Meeting Customer Needs

Were your needs met?

1st

92.5%
n=40

Hospitality: Accommodation

2nd

92.1%
n=104

Health & Beauty

3rd

88.1%
n=47

Transport & Travel

4th

84.7%
n=38

Leisure

5th

80.6%
n=235