ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Retail

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Retail: Supermarket 416
35.1
4.3%
56.3%
39.4%
79.2%
82.9%
Retail: High Street / Department 321
30.5
10.0%
49.5%
40.5%
78.9%
81.6%
Retail: PFS 54
66.7
0.0%
33.3%
66.7%
86.7%
87.0%
Retail: Other 154
34.4
11.0%
43.5%
45.5%
76.2%
84.9%
Retail: Luxury 13
46.2
15.4%
23.1%
61.5%
84.6%
80.0%

Data based on 958 responses, submitted between 1st September 2024 and 21st March 2025.
Most recent report submitted 20th March 2025 at 10:50

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st
66.7
n=54
Retail: PFS
2nd
46.2
n=13
Retail: Luxury
3rd
35.1
n=416
Retail: Supermarket
4th
34.4
n=154
Retail: Other
5th
30.5
n=321
Retail: High Street / Department

Colleague Friendliness

Overall, how friendly were the staff?

1st
86.7%
n=54
Retail: PFS
2nd
84.6%
n=13
Retail: Luxury
3rd
79.2%
n=416
Retail: Supermarket
4th
78.9%
n=321
Retail: High Street / Department
5th
76.2%
n=154
Retail: Other

Meeting Customer Needs

Were your needs met?

1st
87.0%
n=54
Retail: PFS
2nd
84.9%
n=154
Retail: Other
3rd
82.9%
n=416
Retail: Supermarket
4th
81.6%
n=321
Retail: High Street / Department
5th
80.0%
n=13
Retail: Luxury