ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Retail

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Retail: High Street / Department 278
19.4
13.3%
54.0%
32.7%
77.3%
77.9%
Retail: Luxury 5
20.0
0.0%
80.0%
20.0%
86.0%
82.0%
Retail: Other 138
26.1
15.2%
43.5%
41.3%
75.2%
80.5%
Retail: PFS 74
51.4
1.4%
45.9%
52.7%
85.4%
86.6%
Retail: Supermarket 537
34.6
5.0%
55.3%
39.7%
79.8%
82.6%

Data based on 1032 responses, submitted between 1st January 2024 and 20th July 2024.
Most recent report submitted 19th July 2024 at 16:55

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st
51.4
n=74
Retail: PFS
2nd
34.6
n=537
Retail: Supermarket
3rd
26.1
n=138
Retail: Other
4th
20.0
n=5
Retail: Luxury
5th
19.4
n=278
Retail: High Street / Department

Colleague Friendliness

Overall, how friendly were the staff?

1st
86.0%
n=5
Retail: Luxury
2nd
85.4%
n=74
Retail: PFS
3rd
79.8%
n=537
Retail: Supermarket
4th
77.3%
n=278
Retail: High Street / Department
5th
75.2%
n=138
Retail: Other

Meeting Customer Needs

Were your needs met?

1st
86.6%
n=74
Retail: PFS
2nd
82.6%
n=537
Retail: Supermarket
3rd
82.0%
n=5
Retail: Luxury
4th
80.5%
n=138
Retail: Other
5th
77.9%
n=278
Retail: High Street / Department