ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Retail

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Retail: High Street / Department 367
16.6
14.2%
55.0%
30.8%
75.9%
76.5%
Retail: Luxury 3
33.3
0.0%
66.7%
33.3%
86.7%
86.7%
Retail: Other 141
27.0
13.5%
46.1%
40.4%
74.6%
82.1%
Retail: PFS 96
36.5
2.1%
59.4%
38.5%
83.3%
83.3%
Retail: Supermarket 577
30.8
4.9%
59.4%
35.7%
77.7%
82.8%

Data based on 1184 responses, submitted between 1st October 2023 and 16th April 2024.
Most recent report submitted 15th April 2024 at 09:46

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st
36.5
n=96
Retail: PFS
2nd
33.3
n=3
Retail: Luxury
3rd
30.8
n=577
Retail: Supermarket
4th
27.0
n=141
Retail: Other
5th
16.6
n=367
Retail: High Street / Department

Colleague Friendliness

Overall, how friendly were the staff?

1st
86.7%
n=3
Retail: Luxury
2nd
83.3%
n=96
Retail: PFS
3rd
77.7%
n=577
Retail: Supermarket
4th
75.9%
n=367
Retail: High Street / Department
5th
74.6%
n=141
Retail: Other

Meeting Customer Needs

Were your needs met?

1st
86.7%
n=3
Retail: Luxury
2nd
83.3%
n=96
Retail: PFS
3rd
82.8%
n=577
Retail: Supermarket
4th
82.1%
n=141
Retail: Other
5th
76.5%
n=367
Retail: High Street / Department