ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Retail

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Retail: Other	131	22.1	15.3% 47.3% 37.4%	75.8%	80.1%
Retail: High Street / Department	265	14.7	14.3% 56.6% 29.1%	75.9%	78.6%
Retail: Supermarket	425	32.5	5.4% 56.7% 37.9%	80.0%	80.8%
Retail: PFS	38	63.2	0.0% 36.8% 63.2%	87.9%	88.2%
Retail: Luxury	13	38.5	7.7% 46.2% 46.2%	85.4%	80.8%

Data based on 872 responses, submitted between 1st May 2024 and 31st October 2024.
Most recent report submitted 30th October 2024 at 13:00

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

63.2
n=38

Retail: PFS

2nd

38.5
n=13

Retail: Luxury

3rd

32.5
n=425

Retail: Supermarket

4th

22.1
n=131

Retail: Other

5th

14.7
n=265

Retail: High Street / Department

Colleague Friendliness

Overall, how friendly were the staff?

1st

87.9%
n=38

Retail: PFS

2nd

85.4%
n=13

Retail: Luxury

3rd

80.0%
n=425

Retail: Supermarket

4th

75.9%
n=265

Retail: High Street / Department

5th

75.8%
n=131

Retail: Other

Meeting Customer Needs

Were your needs met?

1st

88.2%
n=38

Retail: PFS

2nd

80.8%
n=425

Retail: Supermarket

3rd

80.8%
n=13

Retail: Luxury

4th

80.1%
n=131

Retail: Other

5th

78.6%
n=265