ABa Pulse
Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!
Retail
Date Range
Summary
| Sector | n= | Net Promoter Score | Detractors, Passives, Promoters | Colleague Friendliness | Meeting Customer Needs |
|---|---|---|---|---|---|
| Retail: Supermarket | 266 |
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| Retail: High Street / Department | 167 |
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| Retail: PFS | 70 |
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| Retail: Other | 149 |
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| Retail: Luxury | 5 |
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Data based on 657 responses, submitted between 1st October 2025 and 26th April 2026.
Most recent report submitted 23rd April 2026 at 17:00
Net Promoter Score (NPS)
Would you recommend?
Based on the service experience, how likely is it that you would recommend this company/service to friends and family?
n=5
Retail: Luxury
n=70
Retail: PFS
n=167
Retail: High Street / Department
n=266
Retail: Supermarket
n=149
Retail: Other
Colleague Friendliness
Overall, how friendly were the staff?
n=5
Retail: Luxury
n=70
Retail: PFS
n=167
Retail: High Street / Department
n=266
Retail: Supermarket
n=149
Retail: Other
Meeting Customer Needs
Were your needs met?
n=5
Retail: Luxury
n=68
Retail: PFS
n=261
Retail: Supermarket
n=167
Retail: High Street / Department
n=146