ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Retail

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Retail: PFS	61	70.5	3.3% 23.0% 73.8%	85.1%	90.2%
Retail: Supermarket	255	56.5	4.3% 34.9% 60.8%	82.7%	87.9%
Retail: High Street / Department	177	62.1	10.7% 16.4% 72.9%	83.6%	84.9%
Retail: Other	121	24.0	14.9% 46.3% 38.8%	75.0%	79.4%
Retail: Luxury	5	100.0	0.0% 0.0% 100.0%	98.0%	100.0%

Data based on 619 responses, submitted between 1st September 2025 and 11th March 2026.
Most recent report submitted 10th March 2026 at 20:44

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

100.0
n=5

Retail: Luxury

2nd

70.5
n=61

Retail: PFS

3rd

62.1
n=177

Retail: High Street / Department

4th

56.5
n=255

Retail: Supermarket

5th

24.0
n=121

Retail: Other

Colleague Friendliness

Overall, how friendly were the staff?

1st

98.0%
n=5

Retail: Luxury

2nd

85.1%
n=61

Retail: PFS

3rd

83.6%
n=177

Retail: High Street / Department

4th

82.7%
n=255

Retail: Supermarket

5th

75.0%
n=121

Retail: Other

Meeting Customer Needs

Were your needs met?

1st

100.0%
n=5

Retail: Luxury

2nd

90.2%
n=61

Retail: PFS

3rd

87.9%
n=255

Retail: Supermarket

4th

84.9%
n=177

Retail: High Street / Department

5th

79.4%
n=121