ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Pulse

Retail

Summary

Sector n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness Meeting Customer Needs
Retail: Supermarket 430
34.4
4.7%
56.3%
39.1%
79.3%
82.4%
Retail: PFS 49
69.4
0.0%
30.6%
69.4%
87.6%
87.6%
Retail: Other 184
28.3
13.6%
44.6%
41.8%
76.1%
83.3%
Retail: High Street / Department 318
31.8
10.4%
47.5%
42.1%
79.0%
81.7%
Retail: Luxury 14
42.9
14.3%
28.6%
57.1%
81.4%
78.6%

Data based on 995 responses, submitted between 1st August 2024 and 19th February 2025.
Most recent report submitted 18th February 2025 at 18:26

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st
69.4
n=49
Retail: PFS
2nd
42.9
n=14
Retail: Luxury
3rd
34.4
n=430
Retail: Supermarket
4th
31.8
n=318
Retail: High Street / Department
5th
28.3
n=184
Retail: Other

Colleague Friendliness

Overall, how friendly were the staff?

1st
87.6%
n=49
Retail: PFS
2nd
81.4%
n=14
Retail: Luxury
3rd
79.3%
n=430
Retail: Supermarket
4th
79.0%
n=318
Retail: High Street / Department
5th
76.1%
n=184
Retail: Other

Meeting Customer Needs

Were your needs met?

1st
87.6%
n=49
Retail: PFS
2nd
83.3%
n=184
Retail: Other
3rd
82.4%
n=430
Retail: Supermarket
4th
81.7%
n=318
Retail: High Street / Department
5th
78.6%
n=14
Retail: Luxury