ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Retail

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Retail: Supermarket	437	33.2	5.0% 56.8% 38.2%	80.0%	81.4%
Retail: Other	162	27.2	13.6% 45.7% 40.7%	77.5%	82.0%
Retail: High Street / Department	296	20.3	12.2% 55.4% 32.4%	76.9%	79.7%
Retail: PFS	44	68.2	0.0% 31.8% 68.2%	87.0%	87.5%
Retail: Luxury	13	30.8	15.4% 38.5% 46.2%	79.2%	76.2%

Data based on 952 responses, submitted between 1st June 2024 and 10th December 2024.
Most recent report submitted 9th December 2024 at 17:21

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

68.2
n=44

Retail: PFS

2nd

33.2
n=437

Retail: Supermarket

3rd

30.8
n=13

Retail: Luxury

4th

27.2
n=162

Retail: Other

5th

20.3
n=296

Retail: High Street / Department

Colleague Friendliness

Overall, how friendly were the staff?

1st

87.0%
n=44

Retail: PFS

2nd

80.0%
n=437

Retail: Supermarket

3rd

79.2%
n=13

Retail: Luxury

4th

77.5%
n=162

Retail: Other

5th

76.9%
n=296

Retail: High Street / Department

Meeting Customer Needs

Were your needs met?

1st

87.5%
n=44

Retail: PFS

2nd

82.0%
n=162

Retail: Other

3rd

81.4%
n=437

Retail: Supermarket

4th

79.7%
n=296

Retail: High Street / Department

5th

76.2%
n=13