ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Retail

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Retail: Supermarket	465	33.3	5.6% 55.5% 38.9%	80.2%	81.0%
Retail: Other	144	25.7	15.3% 43.8% 41.0%	76.3%	80.8%
Retail: High Street / Department	269	12.6	16.0% 55.4% 28.6%	75.7%	77.2%
Retail: PFS	41	61.0	0.0% 39.0% 61.0%	87.3%	87.8%
Retail: Luxury	12	25.0	8.3% 58.3% 33.3%	83.3%	78.3%

Data based on 931 responses, submitted between 1st April 2024 and 15th October 2024.
Most recent report submitted 14th October 2024 at 13:58

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

61.0
n=41

Retail: PFS

2nd

33.3
n=465

Retail: Supermarket

3rd

25.7
n=144

Retail: Other

4th

25.0
n=12

Retail: Luxury

5th

12.6
n=269

Retail: High Street / Department

Colleague Friendliness

Overall, how friendly were the staff?

1st

87.3%
n=41

Retail: PFS

2nd

83.3%
n=12

Retail: Luxury

3rd

80.2%
n=465

Retail: Supermarket

4th

76.3%
n=144

Retail: Other

5th

75.7%
n=269

Retail: High Street / Department

Meeting Customer Needs

Were your needs met?

1st

87.8%
n=41

Retail: PFS

2nd

81.0%
n=465

Retail: Supermarket

3rd

80.8%
n=144

Retail: Other

4th

78.3%
n=12

Retail: Luxury

5th

77.2%
n=269