ABa Pulse
Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!
Retail
Date Range
Summary
| Sector | n= | Net Promoter Score | Detractors, Passives, Promoters | Colleague Friendliness | Meeting Customer Needs |
|---|---|---|---|---|---|
| Retail: Supermarket | 482 |
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| Retail: High Street / Department | 281 |
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| Retail: Other | 126 |
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| Retail: PFS | 53 |
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| Retail: Luxury | 5 |
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Data based on 947 responses, submitted between 1st February 2024 and 1st August 2024.
Most recent report submitted 31st July 2024 at 09:35
Net Promoter Score (NPS)
Would you recommend?
Based on the service experience, how likely is it that you would recommend this company/service to friends and family?
n=53
Retail: PFS
n=482
Retail: Supermarket
n=126
Retail: Other
n=5
Retail: Luxury
n=281
Retail: High Street / Department
Colleague Friendliness
Overall, how friendly were the staff?
n=5
Retail: Luxury
n=53
Retail: PFS
n=482
Retail: Supermarket
n=281
Retail: High Street / Department
n=126
Retail: Other
Meeting Customer Needs
Were your needs met?
n=53
Retail: PFS
n=482
Retail: Supermarket
n=5
Retail: Luxury
n=126
Retail: Other
n=281