ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Retail

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Retail: Supermarket	598	32.1	4.7% 58.5% 36.8%	79.5%	81.9%
Retail: Other	141	26.2	14.9% 44.0% 41.1%	75.3%	80.5%
Retail: PFS	75	50.7	1.3% 46.7% 52.0%	85.3%	86.5%
Retail: High Street / Department	336	13.1	14.3% 58.3% 27.4%	75.7%	76.5%
Retail: Luxury	6	16.7	0.0% 83.3% 16.7%	85.0%	80.0%

Data based on 1156 responses, submitted between 1st January 2024 and 27th July 2024.
Most recent report submitted 26th July 2024 at 09:57

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

50.7
n=75

Retail: PFS

2nd

32.1
n=598

Retail: Supermarket

3rd

26.2
n=141

Retail: Other

4th

16.7
n=6

Retail: Luxury

5th

13.1
n=336

Retail: High Street / Department

Colleague Friendliness

Overall, how friendly were the staff?

1st

85.3%
n=75

Retail: PFS

2nd

85.0%
n=6

Retail: Luxury

3rd

79.5%
n=598

Retail: Supermarket

4th

75.7%
n=336

Retail: High Street / Department

5th

75.3%
n=141

Retail: Other

Meeting Customer Needs

Were your needs met?

1st

86.5%
n=75

Retail: PFS

2nd

81.9%
n=598

Retail: Supermarket

3rd

80.5%
n=141

Retail: Other

4th

80.0%
n=6

Retail: Luxury

5th

76.5%
n=336