ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Leisure and Hospitality

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Hospitality: Food & Drink	94	40.4	12.8% 34.0% 53.2%	81.5%	83.4%
Transport & Travel	17	11.8	29.4% 29.4% 41.2%	63.5%	68.3%
Leisure	21	71.4	4.8% 19.0% 76.2%	90.0%	87.5%
Health & Beauty	60	75.0	6.7% 11.7% 81.7%	91.0%	90.4%
Hospitality: Accommodation	9	66.7	0.0% 33.3% 66.7%	78.9%	97.1%

Data based on 201 responses, submitted between 1st December 2025 and 1st June 2026.
Most recent report submitted 29th May 2026 at 08:00

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

75.0
n=60

Health & Beauty

2nd

71.4
n=21

Leisure

3rd

66.7
n=9

Hospitality: Accommodation

4th

40.4
n=94

Hospitality: Food & Drink

5th

11.8
n=17

Transport & Travel

Colleague Friendliness

Overall, how friendly were the staff?

1st

91.0%
n=60

Health & Beauty

2nd

90.0%
n=21

Leisure

3rd

81.5%
n=94

Hospitality: Food & Drink

4th

78.9%
n=9

Hospitality: Accommodation

5th

63.5%
n=17

Transport & Travel

Meeting Customer Needs

Were your needs met?

1st

97.1%
n=7

Hospitality: Accommodation

2nd

90.4%
n=49

Health & Beauty

3rd

87.5%
n=12

Leisure

4th

83.4%
n=80

Hospitality: Food & Drink

5th

68.3%
n=12