ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Leisure and Hospitality

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Health & Beauty	92	76.1	4.3% 15.2% 80.4%	90.8%	91.8%
Leisure	27	70.4	3.7% 22.2% 74.1%	90.4%	88.6%
Hospitality: Food & Drink	140	35.0	15.7% 33.6% 50.7%	80.4%	82.8%
Transport & Travel	30	0.0	36.7% 26.7% 36.7%	65.0%	67.6%
Hospitality: Accommodation	14	50.0	14.3% 21.4% 64.3%	82.9%	92.5%

Data based on 303 responses, submitted between 1st October 2025 and 26th April 2026.
Most recent report submitted 23rd April 2026 at 15:33

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

76.1
n=92

Health & Beauty

2nd

70.4
n=27

Leisure

3rd

50.0
n=14

Hospitality: Accommodation

4th

35.0
n=140

Hospitality: Food & Drink

5th

0.0
n=30

Transport & Travel

Colleague Friendliness

Overall, how friendly were the staff?

1st

90.8%
n=92

Health & Beauty

2nd

90.4%
n=27

Leisure

3rd

82.9%
n=14

Hospitality: Accommodation

4th

80.4%
n=140

Hospitality: Food & Drink

5th

65.0%
n=30

Transport & Travel

Meeting Customer Needs

Were your needs met?

1st

92.5%
n=12

Hospitality: Accommodation

2nd

91.8%
n=87

Health & Beauty

3rd

88.6%
n=21

Leisure

4th

82.8%
n=138

Hospitality: Food & Drink

5th

67.6%
n=29