ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Leisure and Hospitality

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Health & Beauty	84	75.0	4.8% 15.5% 79.8%	90.6%	92.1%
Leisure	21	71.4	4.8% 19.0% 76.2%	91.9%	88.6%
Hospitality: Food & Drink	137	34.3	16.1% 33.6% 50.4%	80.2%	83.0%
Transport & Travel	29	0.0	37.9% 24.1% 37.9%	64.8%	67.6%
Hospitality: Accommodation	12	41.7	16.7% 25.0% 58.3%	80.0%	92.5%

Data based on 283 responses, submitted between 1st October 2025 and 1st April 2026.
Most recent report submitted 30th March 2026 at 13:36

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

75.0
n=84

Health & Beauty

2nd

71.4
n=21

Leisure

3rd

41.7
n=12

Hospitality: Accommodation

4th

34.3
n=137

Hospitality: Food & Drink

5th

0.0
n=29

Transport & Travel

Colleague Friendliness

Overall, how friendly were the staff?

1st

91.9%
n=21

Leisure

2nd

90.6%
n=84

Health & Beauty

3rd

80.2%
n=137

Hospitality: Food & Drink

4th

80.0%
n=12

Hospitality: Accommodation

5th

64.8%
n=29

Transport & Travel

Meeting Customer Needs

Were your needs met?

1st

92.5%
n=12

Hospitality: Accommodation

2nd

92.1%
n=84

Health & Beauty

3rd

88.6%
n=21

Leisure

4th

83.0%
n=137

Hospitality: Food & Drink

5th

67.6%
n=29