ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Leisure and Hospitality

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Hospitality: Food & Drink	139	35.3	14.4% 36.0% 49.6%	79.9%	83.2%
Hospitality: Accommodation	16	50.0	12.5% 25.0% 62.5%	77.5%	94.4%
Health & Beauty	90	76.7	4.4% 14.4% 81.1%	91.0%	92.3%
Transport & Travel	30	3.3	36.7% 23.3% 40.0%	66.0%	70.3%
Leisure	20	75.0	5.0% 15.0% 80.0%	89.0%	90.0%

Data based on 295 responses, submitted between 1st September 2025 and 13th March 2026.
Most recent report submitted 11th March 2026 at 09:30

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

76.7
n=90

Health & Beauty

2nd

75.0
n=20

Leisure

3rd

50.0
n=16

Hospitality: Accommodation

4th

35.3
n=139

Hospitality: Food & Drink

5th

3.3
n=30

Transport & Travel

Colleague Friendliness

Overall, how friendly were the staff?

1st

91.0%
n=90

Health & Beauty

2nd

89.0%
n=20

Leisure

3rd

79.9%
n=139

Hospitality: Food & Drink

4th

77.5%
n=16

Hospitality: Accommodation

5th

66.0%
n=30

Transport & Travel

Meeting Customer Needs

Were your needs met?

1st

94.4%
n=16

Hospitality: Accommodation

2nd

92.3%
n=90

Health & Beauty

3rd

90.0%
n=20

Leisure

4th

83.2%
n=139

Hospitality: Food & Drink

5th

70.3%
n=30