ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Leisure and Hospitality

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Hospitality: Food & Drink	278	15.5	13.7% 57.2% 29.1%	77.3%	79.0%
Leisure	59	54.2	5.1% 35.6% 59.3%	87.6%	87.1%
Health & Beauty	78	82.1	6.4% 5.1% 88.5%	90.6%	93.3%
Hospitality: Accommodation	19	57.9	10.5% 21.1% 68.4%	91.1%	86.8%
Transport & Travel	32	50.0	15.6% 18.8% 65.6%	83.4%	85.3%

Data based on 466 responses, submitted between 1st April 2024 and 15th October 2024.
Most recent report submitted 14th October 2024 at 13:49

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

82.1
n=78

Health & Beauty

2nd

57.9
n=19

Hospitality: Accommodation

3rd

54.2
n=59

Leisure

4th

50.0
n=32

Transport & Travel

5th

15.5
n=278

Hospitality: Food & Drink

Colleague Friendliness

Overall, how friendly were the staff?

1st

91.1%
n=19

Hospitality: Accommodation

2nd

90.6%
n=78

Health & Beauty

3rd

87.6%
n=59

Leisure

4th

83.4%
n=32

Transport & Travel

5th

77.3%
n=278

Hospitality: Food & Drink

Meeting Customer Needs

Were your needs met?

1st

93.3%
n=78

Health & Beauty

2nd

87.1%
n=59

Leisure

3rd

86.8%
n=19

Hospitality: Accommodation

4th

85.3%
n=32

Transport & Travel

5th

79.0%
n=278