ABa Pulse

Our committed Assessor team go above and beyond their normal roles by providing us and our clients with valuable ‘real time’ industry data. The information is captured from a huge range of sectors, based on genuine face to face interactions. All of the ABa Pulse data is taken from non-client assessments captured by our Assessor team whilst they’re out and about, across the whole of the UK. Sharing this data allows us and our clients to benchmark performance, share key insights and to keep our finger on the pulse!

Leisure and Hospitality

Date Range

Summary

Sector	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness	Meeting Customer Needs
Hospitality: Food & Drink	241	13.7	12.4% 61.4% 26.1%	77.0%	80.0%
Hospitality: Accommodation	27	59.3	3.7% 33.3% 63.0%	88.1%	90.7%
Health & Beauty	91	82.4	5.5% 6.6% 87.9%	89.6%	93.0%
Leisure	41	34.1	7.3% 51.2% 41.5%	81.2%	82.0%
Transport & Travel	40	37.5	12.5% 37.5% 50.0%	76.5%	87.0%

Data based on 440 responses, submitted between 1st February 2024 and 1st August 2024.
Most recent report submitted 30th July 2024 at 10:45

Net Promoter Score (NPS)

What is Net Promoter Score

Would you recommend?

Based on the service experience, how likely is it that you would recommend this company/service to friends and family?

1st

82.4
n=91

Health & Beauty

2nd

59.3
n=27

Hospitality: Accommodation

3rd

37.5
n=40

Transport & Travel

4th

34.1
n=41

Leisure

5th

13.7
n=241

Hospitality: Food & Drink

Colleague Friendliness

Overall, how friendly were the staff?

1st

89.6%
n=91

Health & Beauty

2nd

88.1%
n=27

Hospitality: Accommodation

3rd

81.2%
n=41

Leisure

4th

77.0%
n=241

Hospitality: Food & Drink

5th

76.5%
n=40

Transport & Travel

Meeting Customer Needs

Were your needs met?

1st

93.0%
n=91

Health & Beauty

2nd

90.7%
n=27

Hospitality: Accommodation

3rd

87.0%
n=40

Transport & Travel

4th

82.0%
n=41

Leisure

5th

80.0%
n=241