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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted January 22, 2021 at 12:47:19.

Data Count from 1st August 2020 to 24th January 2021: 690 - Last 24 Hours : 0

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 589
62.3
4.9%
27.9%
67.2%
86.3%
88.7%
Leisure Leisure and Hospitality 79
59.5
3.8%
32.9%
63.3%
88.1%
88.9%
finance Finance 9
44.4
0.0%
55.6%
44.4%
85.6%
88.9%
Telecommunication Telecommunication 3
100
0.0%
0%
100.0%
100.0%
100.0%
Automotive Automotive 2
-100
100.0%
0%
0.0%
25.0%
5.0%

Data captured between 1st August 2020 and 24th January 2021

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 154
55.9
1.9%
40.3%
57.8%
86.4%
88.4%
Retail: Luxury 9
88.9
0.0%
11.1%
88.9%
95.6%
95.6%
Retail: Other 83
44.6
10.8%
33.8%
55.4%
83.7%
86.5%
Retail: PFS 28
78.5
3.6%
14.3%
82.1%
88.9%
93.6%
Retail: Supermarket 315
67.9
5.1%
21.9%
73.0%
86.4%
88.9%

Data captured between 1st August 2020 and 24th January 2021

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 31
90.3
0.0%
9.7%
90.3%
95.8%
96.5%
Hospitality: Food & Drink 32
37.5
9.4%
43.7%
46.9%
81.6%
84.4%
Leisure 12
58.3
0.0%
41.7%
58.3%
89.2%
85.0%
Transport & Travel 4
0
0.0%
100%
0.0%
77.5%
77.5%

Data captured between 1st August 2020 and 24th January 2021

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 9
44.4
0.0%
55.6%
44.4%
85.6%
88.9%

Data captured between 1st August 2020 and 24th January 2021

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 3
100
0.0%
0%
100.0%
100.0%
100.0%

Data captured between 1st August 2020 and 24th January 2021

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 2
-100
100.0%
0%
0.0%
25.0%
5.0%

Data captured between 1st August 2020 and 24th January 2021

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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