Homepage

First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted March 24, 2019 at 23:07:53.

Data Count from 1st October 2018 to 25th March 2019: 2245 - Last 24 Hours : 10

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1588
32.7
13.9%
39.5%
46.6%
79.7%
84.0%
Leisure Leisure and Hospitality 562
38.5
14.9%
31.7%
53.4%
81.2%
83.2%
finance Finance 60
15
16.7%
51.6%
31.7%
80.3%
85.5%
Automotive Automotive 25
48
16.0%
20%
64.0%
81.2%
86.0%
Telecommunication Telecommunication 8
75
0.0%
25%
75.0%
93.8%
80.0%

Data captured between 1st October 2018 and 25th March 2019

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 438
19.2
19.6%
41.6%
38.8%
75.7%
80.1%
Retail: Luxury 30
63.4
13.3%
10%
76.7%
86.7%
87.7%
Retail: Other 238
44.6
11.3%
32.8%
55.9%
82.8%
85.2%
Retail: PFS 150
53.3
6.0%
34.7%
59.3%
83.5%
90.1%
Retail: Supermarket 732
31.4
13.0%
42.6%
44.4%
80.0%
84.5%

Data captured between 1st October 2018 and 25th March 2019

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 83
45.8
10.8%
32.6%
56.6%
82.2%
82.7%
Hospitality: Accommodation 7
28.6
14.3%
42.8%
42.9%
80.0%
82.9%
Hospitality: Food & Drink 336
28.3
19.0%
33.7%
47.3%
78.3%
81.0%
Leisure 83
59.1
4.8%
31.3%
63.9%
86.4%
89.5%
Transport & Travel 53
60.4
11.3%
17%
71.7%
90.4%
88.3%

Data captured between 1st October 2018 and 25th March 2019

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 60
15
16.7%
51.6%
31.7%
80.3%
85.5%

Data captured between 1st October 2018 and 25th March 2019

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 25
48
16.0%
20%
64.0%
81.2%
86.0%

Data captured between 1st October 2018 and 25th March 2019

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 8
75
0.0%
25%
75.0%
93.8%
80.0%

Data captured between 1st October 2018 and 25th March 2019

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


Copyright © 2013 ABa Quality Monitoring Ltd. All rights reserved.
ISO 9001:2015, ISO 27001:2013, ISO 14001:2015 & ISO 22301:2012 Certified

Registered ISO 9001:2015
Registered ISO 27001:2013
Registered ISO 14001:2015
Registered ISO 22301:2012
Mystery Shopping Providers Association
The Chartered Institute of Marketing

ESOMAR
Institute of Customer Service
Market Research Society