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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted May 25, 2019 at 17:40:18.

Data Count from 1st December 2018 to 26th May 2019: 2324 - Last 24 Hours : 4

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1622
32
13.9%
40.2%
45.9%
79.3%
83.9%
Leisure Leisure and Hospitality 589
41.1
14.6%
29.7%
55.7%
82.2%
83.0%
finance Finance 80
20
22.5%
35%
42.5%
79.4%
84.5%
Automotive Automotive 26
61.6
11.5%
15.4%
73.1%
82.3%
88.1%
Telecommunication Telecommunication 6
66.7
0.0%
33.3%
66.7%
93.3%
75.0%

Data captured between 1st December 2018 and 26th May 2019

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 479
17.2
20.0%
42.8%
37.2%
75.5%
80.3%
Retail: Luxury 33
54.5
15.2%
15.1%
69.7%
86.4%
87.6%
Retail: Other 195
42.1
12.8%
32.3%
54.9%
81.2%
84.5%
Retail: PFS 163
52.8
4.9%
37.4%
57.7%
83.7%
90.4%
Retail: Supermarket 752
33.5
12.1%
42.3%
45.6%
80.0%
84.4%

Data captured between 1st December 2018 and 26th May 2019

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 82
53.7
8.5%
29.3%
62.2%
83.3%
83.7%
Hospitality: Accommodation 10
70
0.0%
30%
70.0%
92.0%
89.0%
Hospitality: Food & Drink 351
31.3
19.1%
30.5%
50.4%
80.0%
80.8%
Leisure 90
53.3
6.7%
33.3%
60.0%
85.3%
87.4%
Transport & Travel 56
58.9
10.7%
19.7%
69.6%
88.0%
87.7%

Data captured between 1st December 2018 and 26th May 2019

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 80
20
22.5%
35%
42.5%
79.4%
84.5%

Data captured between 1st December 2018 and 26th May 2019

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 26
61.6
11.5%
15.4%
73.1%
82.3%
88.1%

Data captured between 1st December 2018 and 26th May 2019

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 6
66.7
0.0%
33.3%
66.7%
93.3%
75.0%

Data captured between 1st December 2018 and 26th May 2019

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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