Homepage

First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted September 24, 2018 at 15:07:33.

Data Count from 1st April 2018 to 24th September 2018: 2213 - Last 24 Hours : 8

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1512
35.6
12.2%
40%
47.8%
79.6%
84.1%
Leisure Leisure and Hospitality 570
41.7
11.8%
34.7%
53.5%
83.5%
85.3%
finance Finance 69
17.4
24.6%
33.4%
42.0%
77.2%
87.8%
Automotive Automotive 29
55.2
17.2%
10.4%
72.4%
85.5%
87.2%
Telecommunication Telecommunication 13
-7.7
38.5%
30.7%
30.8%
75.8%
66.2%

Data captured between 1st April 2018 and 24th September 2018

Retail

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 476
27.1
14.7%
43.5%
41.8%
77.1%
81.2%
Retail: Luxury 11
9.1
27.3%
36.3%
36.4%
80.9%
74.5%
Retail: Other 292
49.4
9.2%
32.2%
58.6%
84.0%
87.4%
Retail: PFS 92
48.9
5.4%
40.3%
54.3%
79.6%
90.2%
Retail: Supermarket 641
34.1
12.5%
40.9%
46.6%
79.6%
83.9%

Data captured between 1st April 2018 and 24th September 2018

Leisure and Hospitality

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 66
30.3
10.6%
48.5%
40.9%
82.1%
82.3%
Hospitality: Accommodation 26
30.8
11.5%
46.2%
42.3%
83.8%
81.9%
Hospitality: Food & Drink 340
40.3
13.2%
33.3%
53.5%
82.9%
84.9%
Leisure 89
51.7
7.9%
32.5%
59.6%
85.3%
88.0%
Transport & Travel 49
55.1
10.2%
24.5%
65.3%
85.2%
89.2%

Data captured between 1st April 2018 and 24th September 2018

Finance

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 69
17.4
24.6%
33.4%
42.0%
77.2%
87.8%

Data captured between 1st April 2018 and 24th September 2018

Automotive

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 29
55.2
17.2%
10.4%
72.4%
85.5%
87.2%

Data captured between 1st April 2018 and 24th September 2018

Telecommunication

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 13
-7.7
38.5%
30.7%
30.8%
75.8%
66.2%

Data captured between 1st April 2018 and 24th September 2018

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


Copyright © 2013 ABa Quality Monitoring Ltd. All rights reserved.
ISO 9001:2015, ISO 27001:2013, ISO 14001:2015 & ISO 22301:2012 Certified

Registered ISO 9001:2015
Registered ISO 27001:2013
Registered ISO 14001:2015
Registered ISO 22301:2012
Mystery Shopping Providers Association
The Chartered Institute of Marketing

ESOMAR
Institute of Customer Service
Market Research Society