First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted June 18, 2018 at 01:51:57.

Current Data Count : 2443 || Last 24 Hours : 2

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1612
31.1
14.0%
40.9%
45.1%
79.1%
83.5%
Leisure Leisure and Hospitality 681
44.9
10.6%
33.9%
55.5%
83.8%
85.7%
finance Finance 75
18.7
24.0%
33.3%
42.7%
77.2%
87.2%
Automotive Automotive 37
46
18.9%
16.2%
64.9%
86.2%
83.2%
Telecommunication Telecommunication 18
16.7
11.1%
61.1%
27.8%
77.1%
79.4%

Data captured between January 01, 2018 and June 18, 2018

Retail

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 571
19.7
17.3%
45.7%
37.0%
76.5%
80.2%
Retail: Luxury 19
52.6
5.3%
36.8%
57.9%
82.1%
88.4%
Retail: Other 248
37.5
12.1%
38.3%
49.6%
82.3%
86.4%
Retail: PFS 97
47.4
7.2%
38.2%
54.6%
79.8%
88.8%
Retail: Supermarket 677
35.5
13.1%
38.3%
48.6%
80.0%
84.4%

Data captured between January 01, 2018 and June 18, 2018

Leisure and Hospitality

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 78
53.9
11.5%
23.1%
65.4%
85.5%
84.2%
Hospitality: Accommodation 30
13.3
16.7%
53.3%
30.0%
77.6%
77.0%
Hospitality: Food & Drink 430
40.7
12.1%
35.1%
52.8%
83.2%
85.1%
Leisure 80
57.5
2.5%
37.5%
60.0%
86.8%
91.1%
Transport & Travel 63
62
6.3%
25.4%
68.3%
84.9%
88.7%

Data captured between January 01, 2018 and June 18, 2018

Finance

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 75
18.7
24.0%
33.3%
42.7%
77.2%
87.2%

Data captured between January 01, 2018 and June 18, 2018

Automotive

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 37
46
18.9%
16.2%
64.9%
86.2%
83.2%

Data captured between January 01, 2018 and June 18, 2018

Telecommunication

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 18
16.7
11.1%
61.1%
27.8%
77.1%
79.4%

Data captured between January 01, 2018 and June 18, 2018

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