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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted October 30, 2020 at 21:35:45.

Data Count from 1st May 2020 to 31st October 2020: 744 - Last 24 Hours : 9

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 614
61.7
4.7%
28.9%
66.4%
85.6%
88.1%
Leisure Leisure and Hospitality 106
59.5
4.7%
31.1%
64.2%
86.6%
87.1%
finance Finance 9
22.2
22.2%
33.4%
44.4%
82.2%
81.1%
Automotive Automotive 4
25
25.0%
25%
50.0%
80.0%
75.0%
Telecommunication Telecommunication 1
100
0.0%
0%
100.0%
100.0%
100.0%

Data captured between 1st May 2020 and 31st October 2020

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 155
58.7
1.9%
37.5%
60.6%
86.8%
87.6%
Retail: Luxury 7
100
0.0%
0%
100.0%
95.7%
95.7%
Retail: Other 101
52.5
9.9%
27.7%
62.4%
82.8%
86.5%
Retail: PFS 21
66.6
4.8%
23.8%
71.4%
84.8%
91.4%
Retail: Supermarket 330
64.9
4.5%
26.1%
69.4%
85.7%
88.5%

Data captured between 1st May 2020 and 31st October 2020

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 32
81.3
3.1%
12.5%
84.4%
92.2%
92.5%
Hospitality: Food & Drink 40
40
7.5%
45%
47.5%
80.8%
82.5%
Leisure 25
68
0.0%
32%
68.0%
90.4%
87.6%
Transport & Travel 9
44.5
11.1%
33.3%
55.6%
82.2%
86.7%

Data captured between 1st May 2020 and 31st October 2020

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 9
22.2
22.2%
33.4%
44.4%
82.2%
81.1%

Data captured between 1st May 2020 and 31st October 2020

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 4
25
25.0%
25%
50.0%
80.0%
75.0%

Data captured between 1st May 2020 and 31st October 2020

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 1
100
0.0%
0%
100.0%
100.0%
100.0%

Data captured between 1st May 2020 and 31st October 2020

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
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The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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