First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted December 04, 2021 at 18:24:31.

Data Count from 1st June 2021 to 4th December 2021: 1289 - Last 24 Hours : 9

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 921
36.3
14.8%
34.1%
51.1%
79.9%
80.7%
Leisure Leisure and Hospitality 305
52.8
10.2%
26.8%
63.0%
83.7%
85.7%
finance Finance 27
48.2
3.7%
44.4%
51.9%
83.7%
84.1%
Automotive Automotive 14
64.3
14.3%
7.1%
78.6%
95.0%
67.9%

Data captured between 1st June 2021 and 4th December 2021

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 224
21.5
20.5%
37.5%
42.0%
76.2%
75.8%
Retail: Luxury 12
75
8.3%
8.4%
83.3%
89.2%
88.3%
Retail: Other 159
39.6
19.5%
21.4%
59.1%
81.2%
79.7%
Retail: PFS 55
67.2
5.5%
21.8%
72.7%
85.1%
88.2%
Retail: Supermarket 471
37.8
11.7%
38.8%
49.5%
80.4%
82.2%

Data captured between 1st June 2021 and 4th December 2021

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 50
80
4.0%
12%
84.0%
86.2%
90.8%
Hospitality: Accommodation 20
75
5.0%
15%
80.0%
89.5%
94.0%
Hospitality: Food & Drink 177
37.8
13.0%
36.2%
50.8%
81.1%
82.2%
Leisure 45
71.1
6.7%
15.5%
77.8%
88.4%
92.0%
Transport & Travel 13
53.8
15.4%
15.4%
69.2%
83.1%
79.2%

Data captured between 1st June 2021 and 4th December 2021

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 27
48.2
3.7%
44.4%
51.9%
83.7%
84.1%

Data captured between 1st June 2021 and 4th December 2021

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 14
64.3
14.3%
7.1%
78.6%
95.0%
67.9%

Data captured between 1st June 2021 and 4th December 2021

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