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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted April 14, 2021 at 17:28:46.

Data Count from 1st November 2020 to 15th April 2021: 478 - Last 24 Hours : 1

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 416
70.2
4.8%
20.2%
75.0%
88.3%
89.4%
Leisure Leisure and Hospitality 42
71.4
2.4%
23.8%
73.8%
90.7%
92.4%
Telecommunication Telecommunication 3
66.7
0.0%
33.3%
66.7%
93.3%
96.7%
finance Finance 2
0
0.0%
100%
0.0%
80.0%
90.0%
Automotive Automotive 1
-100
100.0%
0%
0.0%
10.0%
0.0%

Data captured between 1st November 2020 and 15th April 2021

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 75
52
1.3%
45.4%
53.3%
86.9%
90.3%
Retail: Luxury 8
87.5
0.0%
12.5%
87.5%
96.3%
96.3%
Retail: Other 55
36.3
18.2%
27.3%
54.5%
83.0%
84.4%
Retail: PFS 19
94.7
0.0%
5.3%
94.7%
92.6%
95.3%
Retail: Supermarket 259
80.3
3.5%
12.7%
83.8%
89.2%
89.5%

Data captured between 1st November 2020 and 15th April 2021

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 26
92.3
0.0%
7.7%
92.3%
95.4%
96.5%
Hospitality: Food & Drink 10
30
10.0%
50%
40.0%
80.0%
84.0%
Leisure 3
100
0.0%
0%
100.0%
100.0%
100.0%
Transport & Travel 3
0
0.0%
100%
0.0%
76.7%
76.7%

Data captured between 1st November 2020 and 15th April 2021

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 3
66.7
0.0%
33.3%
66.7%
93.3%
96.7%

Data captured between 1st November 2020 and 15th April 2021

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 2
0
0.0%
100%
0.0%
80.0%
90.0%

Data captured between 1st November 2020 and 15th April 2021

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 1
-100
100.0%
0%
0.0%
10.0%
0.0%

Data captured between 1st November 2020 and 15th April 2021

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
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The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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