First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted February 22, 2018 at 13:41:50.

Current Data Count : 2797 || Last 24 Hours : 45

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1892
36.4
10.3%
43%
46.7%
79.8%
83.7%
Leisure Leisure and Hospitality 770
35.8
14.5%
35.2%
50.3%
80.3%
82.9%
finance Finance 75
40
10.7%
38.6%
50.7%
84.5%
90.0%
Telecommunication Telecommunication 33
51.5
3.0%
42.5%
54.5%
81.2%
83.3%
Automotive Automotive 21
61.9
9.5%
19.1%
71.4%
90.5%
83.8%

Data captured between September 01, 2017 and February 22, 2018

Retail

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 808
32.7
10.5%
46.3%
43.2%
78.9%
81.9%
Retail: Luxury 35
54.3
8.6%
28.5%
62.9%
84.0%
85.1%
Retail: Other 235
43.4
10.6%
35.4%
54.0%
82.2%
86.6%
Retail: PFS 112
50
8.9%
32.2%
58.9%
81.5%
89.0%
Retail: Supermarket 702
35.3
10.3%
44.1%
45.6%
79.5%
83.8%

Data captured between September 01, 2017 and February 22, 2018

Leisure and Hospitality

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 106
50.9
8.5%
32.1%
59.4%
81.4%
84.5%
Hospitality: Accommodation 23
43.5
13.0%
30.5%
56.5%
77.8%
82.6%
Hospitality: Food & Drink 503
29.6
16.7%
37%
46.3%
80.7%
82.2%
Leisure 61
57.3
6.6%
29.5%
63.9%
82.5%
88.2%
Transport & Travel 77
35
15.6%
33.8%
50.6%
75.3%
81.0%

Data captured between September 01, 2017 and February 22, 2018

Finance

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 75
40
10.7%
38.6%
50.7%
84.5%
90.0%

Data captured between September 01, 2017 and February 22, 2018

Telecommunication

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 33
51.5
3.0%
42.5%
54.5%
81.2%
83.3%

Data captured between September 01, 2017 and February 22, 2018

Automotive

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 21
61.9
9.5%
19.1%
71.4%
90.5%
83.8%

Data captured between September 01, 2017 and February 22, 2018

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