First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted September 22, 2021 at 12:57:36.

Data Count from 1st April 2021 to 22nd September 2021: 961 - Last 24 Hours : 14

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 720
48.7
9.4%
32.5%
58.1%
82.9%
84.2%
Leisure Leisure and Hospitality 198
57.6
8.1%
26.2%
65.7%
85.5%
87.5%
finance Finance 21
42.8
4.8%
47.6%
47.6%
85.2%
87.1%
Automotive Automotive 5
-20
60.0%
0%
40.0%
76.0%
40.0%

Data captured between 1st April 2021 and 22nd September 2021

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 126
34.1
14.3%
37.3%
48.4%
78.9%
80.2%
Retail: Luxury 10
70
10.0%
10%
80.0%
86.0%
84.0%
Retail: Other 135
45.9
12.6%
28.9%
58.5%
84.5%
83.3%
Retail: PFS 59
69.5
1.7%
27.1%
71.2%
87.3%
88.8%
Retail: Supermarket 390
50.6
7.9%
33.6%
58.5%
82.9%
85.1%

Data captured between 1st April 2021 and 22nd September 2021

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 41
80.5
4.9%
9.7%
85.4%
90.2%
93.4%
Hospitality: Accommodation 13
69.2
7.7%
15.4%
76.9%
87.7%
91.5%
Hospitality: Food & Drink 96
38.6
10.4%
40.6%
49.0%
81.1%
82.7%
Leisure 37
73
5.4%
16.2%
78.4%
90.0%
91.9%
Transport & Travel 11
72.7
9.1%
9.1%
81.8%
88.2%
88.2%

Data captured between 1st April 2021 and 22nd September 2021

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 21
42.8
4.8%
47.6%
47.6%
85.2%
87.1%

Data captured between 1st April 2021 and 22nd September 2021

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 5
-20
60.0%
0%
40.0%
76.0%
40.0%

Data captured between 1st April 2021 and 22nd September 2021

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