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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted January 17, 2020 at 13:13:29.

Data Count from 1st August 2019 to 17th January 2020: 2321 - Last 24 Hours : 9

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1717
34.8
12.8%
39.6%
47.6%
79.8%
84.1%
Leisure Leisure and Hospitality 478
33.7
16.9%
32.5%
50.6%
81.4%
83.7%
finance Finance 84
38.1
10.7%
40.5%
48.8%
85.0%
86.7%
Automotive Automotive 21
71.4
4.8%
19%
76.2%
91.0%
91.0%
Telecommunication Telecommunication 3
-33.4
66.7%
0%
33.3%
63.3%
40.0%

Data captured between 1st August 2019 and 17th January 2020

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 498
17
19.9%
43.2%
36.9%
76.5%
79.8%
Retail: Luxury 32
46.9
0.0%
53.1%
46.9%
86.3%
85.6%
Retail: Other 265
58.9
7.5%
26.1%
66.4%
84.2%
89.7%
Retail: PFS 142
64.1
4.2%
27.5%
68.3%
83.6%
92.0%
Retail: Supermarket 780
32.2
12.2%
43.4%
44.4%
79.4%
83.4%

Data captured between 1st August 2019 and 17th January 2020

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 110
61.8
10.0%
18.2%
71.8%
86.3%
90.5%
Hospitality: Accommodation 26
65.4
0.0%
34.6%
65.4%
91.5%
93.5%
Hospitality: Food & Drink 259
17.4
20.8%
41%
38.2%
78.1%
79.5%
Leisure 56
44.6
16.1%
23.2%
60.7%
84.3%
87.3%
Transport & Travel 27
22.2
25.9%
26%
48.1%
76.7%
78.9%

Data captured between 1st August 2019 and 17th January 2020

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 84
38.1
10.7%
40.5%
48.8%
85.0%
86.7%

Data captured between 1st August 2019 and 17th January 2020

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 21
71.4
4.8%
19%
76.2%
91.0%
91.0%

Data captured between 1st August 2019 and 17th January 2020

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 3
-33.4
66.7%
0%
33.3%
63.3%
40.0%

Data captured between 1st August 2019 and 17th January 2020

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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