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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted January 20, 2019 at 22:55:00.

Data Count from 1st August 2018 to 21st January 2019: 2046 - Last 24 Hours : 17

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1501
30.8
13.4%
42.4%
44.2%
78.5%
83.2%
Leisure Leisure and Hospitality 457
34.4
15.1%
35.4%
49.5%
80.5%
83.3%
finance Finance 58
24.1
13.8%
48.3%
37.9%
80.7%
86.7%
Automotive Automotive 23
47.9
13.0%
26.1%
60.9%
83.0%
84.3%
Telecommunication Telecommunication 6
83.3
0.0%
16.7%
83.3%
95.0%
95.0%

Data captured between 1st August 2018 and 21st January 2019

Retail

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 438
16.5
18.7%
46.1%
35.2%
74.1%
79.6%
Retail: Luxury 25
56
20.0%
4%
76.0%
86.8%
86.0%
Retail: Other 266
51.2
8.6%
31.6%
59.8%
83.2%
85.9%
Retail: PFS 124
58.9
5.6%
29.9%
64.5%
82.4%
90.6%
Retail: Supermarket 648
25.9
13.0%
48.1%
38.9%
78.5%
83.0%

Data captured between 1st August 2018 and 21st January 2019

Leisure and Hospitality

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 75
54.6
6.7%
32%
61.3%
83.9%
86.4%
Hospitality: Accommodation 9
22.2
22.2%
33.4%
44.4%
78.9%
88.9%
Hospitality: Food & Drink 280
22.9
18.9%
39.3%
41.8%
77.6%
80.4%
Leisure 74
59.4
6.8%
27%
66.2%
87.3%
90.4%
Transport & Travel 19
31.5
21.1%
26.3%
52.6%
83.3%
84.2%

Data captured between 1st August 2018 and 21st January 2019

Finance

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 58
24.1
13.8%
48.3%
37.9%
80.7%
86.7%

Data captured between 1st August 2018 and 21st January 2019

Automotive

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 23
47.9
13.0%
26.1%
60.9%
83.0%
84.3%

Data captured between 1st August 2018 and 21st January 2019

Telecommunication

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 6
83.3
0.0%
16.7%
83.3%
95.0%
95.0%

Data captured between 1st August 2018 and 21st January 2019

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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