Homepage

First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted September 19, 2019 at 20:28:38.

Data Count from 1st April 2019 to 20th September 2019: 1945 - Last 24 Hours : 8

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1359
38.9
11.0%
39.1%
49.9%
80.6%
85.3%
Leisure Leisure and Hospitality 485
47.6
12.4%
27.6%
60.0%
83.9%
84.7%
finance Finance 76
36.9
18.4%
26.3%
55.3%
81.1%
83.7%
Automotive Automotive 19
68.4
10.5%
10.6%
78.9%
87.4%
88.4%
Telecommunication Telecommunication 4
-25
50.0%
25%
25.0%
55.0%
57.5%

Data captured between 1st April 2019 and 20th September 2019

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 368
24.7
17.7%
39.9%
42.4%
77.3%
82.5%
Retail: Luxury 25
64
4.0%
28%
68.0%
90.4%
88.8%
Retail: Other 196
54.6
9.7%
26%
64.3%
83.4%
87.9%
Retail: PFS 146
54.8
5.5%
34.2%
60.3%
83.2%
89.8%
Retail: Supermarket 624
37.5
9.1%
44.3%
46.6%
80.6%
85.0%

Data captured between 1st April 2019 and 20th September 2019

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 95
66.3
6.3%
21.1%
72.6%
86.4%
89.4%
Hospitality: Accommodation 23
43.5
13.0%
30.5%
56.5%
85.7%
84.8%
Hospitality: Food & Drink 268
36.5
15.7%
32.1%
52.2%
81.6%
82.8%
Leisure 84
63.1
7.1%
22.7%
70.2%
88.7%
86.4%
Transport & Travel 15
46.7
20.0%
13.3%
66.7%
78.7%
80.7%

Data captured between 1st April 2019 and 20th September 2019

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 76
36.9
18.4%
26.3%
55.3%
81.1%
83.7%

Data captured between 1st April 2019 and 20th September 2019

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 19
68.4
10.5%
10.6%
78.9%
87.4%
88.4%

Data captured between 1st April 2019 and 20th September 2019

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 4
-25
50.0%
25%
25.0%
55.0%
57.5%

Data captured between 1st April 2019 and 20th September 2019

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


Copyright © 2013 ABa Quality Monitoring Ltd. All rights reserved.
ISO 9001:2015, ISO 27001:2013, ISO 14001:2015 & ISO 22301:2012 Certified

Registered ISO 9001:2015
Registered ISO 27001:2013
Registered ISO 14001:2015
Registered ISO 22301:2012
Mystery Shopping Providers Association
The Chartered Institute of Marketing

ESOMAR
Institute of Customer Service
Market Research Society