Homepage

First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted July 20, 2018 at 20:12:39.

Current Data Count : 2504 || Last 24 Hours : 17

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1692
34.6
13.6%
38.2%
48.2%
79.6%
84.3%
Leisure Leisure and Hospitality 655
44.9
10.5%
34.1%
55.4%
84.2%
85.5%
finance Finance 72
18.1
22.2%
37.5%
40.3%
77.4%
87.6%
Automotive Automotive 36
50
16.7%
16.6%
66.7%
83.9%
87.2%
Telecommunication Telecommunication 19
10.5
21.1%
47.3%
31.6%
76.7%
73.7%

Data captured between February 01, 2018 and July 20, 2018

Retail

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 546
23.3
17.2%
42.3%
40.5%
76.8%
80.9%
Retail: Luxury 15
53.3
6.7%
33.3%
60.0%
81.3%
87.3%
Retail: Other 287
41.9
11.8%
34.5%
53.7%
83.0%
87.2%
Retail: PFS 105
51.4
5.7%
37.2%
57.1%
80.7%
89.4%
Retail: Supermarket 739
37.3
12.9%
36.9%
50.2%
80.2%
84.8%

Data captured between February 01, 2018 and July 20, 2018

Leisure and Hospitality

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 83
39.8
12.0%
36.2%
51.8%
84.2%
84.0%
Hospitality: Accommodation 25
12
16.0%
56%
28.0%
81.3%
74.8%
Hospitality: Food & Drink 400
43.8
11.5%
33.2%
55.3%
83.7%
85.1%
Leisure 84
52.3
4.8%
38.1%
57.1%
85.8%
89.5%
Transport & Travel 63
61.9
7.9%
22.3%
69.8%
85.7%
89.0%

Data captured between February 01, 2018 and July 20, 2018

Finance

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 72
18.1
22.2%
37.5%
40.3%
77.4%
87.6%

Data captured between February 01, 2018 and July 20, 2018

Automotive

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 36
50
16.7%
16.6%
66.7%
83.9%
87.2%

Data captured between February 01, 2018 and July 20, 2018

Telecommunication

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 19
10.5
21.1%
47.3%
31.6%
76.7%
73.7%

Data captured between February 01, 2018 and July 20, 2018

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


Copyright © 2013 ABa Quality Monitoring Ltd. All rights reserved.
ISO 9001:2015, ISO 27001:2013, ISO 14001:2015 & ISO 22301:2012 Certified

Registered ISO 9001:2015
Registered ISO 27001:2013
Registered ISO 14001:2015
Registered ISO 22301:2012
Mystery Shopping Providers Association
The Chartered Institute of Marketing

ESOMAR
Institute of Customer Service
Market Research Society