First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted January 26, 2022 at 22:13:02.

Data Count from 1st August 2021 to 27th January 2022: 1222 - Last 24 Hours : 10

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 838
33.3
15.4%
35.9%
48.7%
79.4%
80.8%
Leisure Leisure and Hospitality 319
47
11.3%
30.4%
58.3%
81.4%
85.3%
finance Finance 21
52.4
0.0%
47.6%
52.4%
85.7%
83.8%
Automotive Automotive 18
72.2
11.1%
5.6%
83.3%
95.6%
73.9%
Telecommunication Telecommunication 2
100
0.0%
0%
100.0%
95.0%
100.0%

Data captured between 1st August 2021 and 27th January 2022

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 248
21.4
18.1%
42.4%
39.5%
76.9%
77.2%
Retail: Luxury 11
72.7
9.1%
9.1%
81.8%
89.1%
89.1%
Retail: Other 140
41.4
18.6%
21.4%
60.0%
81.2%
82.3%
Retail: PFS 52
65.4
5.8%
23%
71.2%
85.0%
88.1%
Retail: Supermarket 387
32.5
14.0%
39.5%
46.5%
79.3%
81.3%

Data captured between 1st August 2021 and 27th January 2022

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 63
71.5
6.3%
15.9%
77.8%
83.3%
88.4%
Hospitality: Accommodation 22
68.2
0.0%
31.8%
68.2%
86.8%
93.2%
Hospitality: Food & Drink 188
32.4
14.9%
37.8%
47.3%
78.8%
82.4%
Leisure 34
64.7
8.8%
17.7%
73.5%
87.9%
90.6%
Transport & Travel 12
58.4
8.3%
25%
66.7%
83.3%
85.0%

Data captured between 1st August 2021 and 27th January 2022

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 21
52.4
0.0%
47.6%
52.4%
85.7%
83.8%

Data captured between 1st August 2021 and 27th January 2022

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 18
72.2
11.1%
5.6%
83.3%
95.6%
73.9%

Data captured between 1st August 2021 and 27th January 2022

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 2
100
0.0%
0%
100.0%
95.0%
100.0%

Data captured between 1st August 2021 and 27th January 2022

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The Embankment
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+44 (0)161 431 1234


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