ABa - Pulse Data

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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted May 06, 2021 at 10:00:01.

Data Count from 1st December 2020 to 6th May 2021: 445 - Last 24 Hours : 10

	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness (%)	Meeting Customer Needs (%)
Retail	388	72.1	3.9% 20.1% 76.0%	88.8%	89.9%
Leisure and Hospitality	34	85.3	0.0% 14.7% 85.3%	92.6%	94.7%
Finance	5	20	0.0% 80% 20.0%	84.0%	90.0%
Telecommunication	2	50	0.0% 50% 50.0%	90.0%	95.0%

Data captured between 1st December 2020 and 6th May 2021

Retail

Sectors	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness (%)	Meeting Customer Needs (%)
Retail: High Street / Department	68	51.4	1.5% 45.6% 52.9%	86.9%	89.9%
Retail: Luxury	5	80	0.0% 20% 80.0%	94.0%	92.0%
Retail: Other	57	52.6	8.8% 29.8% 61.4%	86.8%	87.5%
Retail: PFS	32	78.1	0.0% 21.9% 78.1%	90.3%	91.6%
Retail: Supermarket	226	82.3	4.0% 9.7% 86.3%	89.6%	90.2%

Data captured between 1st December 2020 and 6th May 2021

Sectors	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness (%)	Meeting Customer Needs (%)
Health & Beauty	17	100	0.0% 0% 100.0%	96.5%	97.6%
Hospitality: Food & Drink	8	62.5	0.0% 37.5% 62.5%	85.0%	91.3%
Leisure	6	83.3	0.0% 16.7% 83.3%	95.0%	95.0%
Transport & Travel	3	66.7	0.0% 33.3% 66.7%	86.7%	86.7%