ABa - Pulse Data

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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted September 22, 2021 at 12:57:36.

Data Count from 1st April 2021 to 22nd September 2021: 961 - Last 24 Hours : 14

	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness (%)	Meeting Customer Needs (%)
Retail	720	48.7	9.4% 32.5% 58.1%	82.9%	84.2%
Leisure and Hospitality	198	57.6	8.1% 26.2% 65.7%	85.5%	87.5%
Finance	21	42.8	4.8% 47.6% 47.6%	85.2%	87.1%
Automotive	5	-20	60.0% 0% 40.0%	76.0%	40.0%

Data captured between 1st April 2021 and 22nd September 2021

Retail

Sectors	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness (%)	Meeting Customer Needs (%)
Retail: High Street / Department	126	34.1	14.3% 37.3% 48.4%	78.9%	80.2%
Retail: Luxury	10	70	10.0% 10% 80.0%	86.0%	84.0%
Retail: Other	135	45.9	12.6% 28.9% 58.5%	84.5%	83.3%
Retail: PFS	59	69.5	1.7% 27.1% 71.2%	87.3%	88.8%
Retail: Supermarket	390	50.6	7.9% 33.6% 58.5%	82.9%	85.1%

Data captured between 1st April 2021 and 22nd September 2021

Sectors	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness (%)	Meeting Customer Needs (%)
Health & Beauty	41	80.5	4.9% 9.7% 85.4%	90.2%	93.4%
Hospitality: Accommodation	13	69.2	7.7% 15.4% 76.9%	87.7%	91.5%
Hospitality: Food & Drink	96	38.6	10.4% 40.6% 49.0%	81.1%	82.7%
Leisure	37	73	5.4% 16.2% 78.4%	90.0%	91.9%
Transport & Travel	11	72.7	9.1% 9.1% 81.8%	88.2%	88.2%