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First Pulse submitted September 02, 2019 at 23:04:08, latest Pulse submitted May 19, 2022 at 17:09:10.

Data Count from 1st December 2021 to 20th May 2022: 1180 - Last 24 Hours : 3

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 821
21.2
14.5%
49.8%
35.7%
76.2%
79.3%
Leisure Leisure and Hospitality 286
36.3
14.0%
35.7%
50.3%
79.3%
84.4%
finance Finance 28
10.7
21.4%
46.5%
32.1%
82.5%
82.5%
Automotive Automotive 9
100
0.0%
0%
100.0%
98.9%
96.7%
Telecommunication Telecommunication 7
85.7
0.0%
14.3%
85.7%
95.7%
91.4%

Data captured between 1st December 2021 and 20th May 2022

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 183
32.3
10.9%
45.9%
43.2%
79.3%
80.9%
Retail: Other 190
9
22.6%
45.8%
31.6%
72.6%
77.9%
Retail: PFS 50
44
2.0%
52%
46.0%
82.2%
84.8%
Retail: Supermarket 398
19.1
13.8%
53.3%
32.9%
75.8%
78.6%

Data captured between 1st December 2021 and 20th May 2022

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 61
67.2
6.6%
19.6%
73.8%
84.9%
89.8%
Hospitality: Accommodation 22
54.6
4.5%
36.4%
59.1%
86.4%
91.4%
Hospitality: Food & Drink 162
16.6
19.8%
43.8%
36.4%
74.8%
80.7%
Leisure 25
56
8.0%
28%
64.0%
84.0%
86.8%
Transport & Travel 16
62.5
6.3%
24.9%
68.8%
85.0%
88.8%

Data captured between 1st December 2021 and 20th May 2022

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 28
10.7
21.4%
46.5%
32.1%
82.5%
82.5%

Data captured between 1st December 2021 and 20th May 2022

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 9
100
0.0%
0%
100.0%
98.9%
96.7%

Data captured between 1st December 2021 and 20th May 2022

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 7
85.7
0.0%
14.3%
85.7%
95.7%
91.4%

Data captured between 1st December 2021 and 20th May 2022

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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