ABa - Pulse Data

Homepage

First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted October 21, 2021 at 23:40:20.

Data Count from 1st May 2021 to 22nd October 2021: 1071 - Last 24 Hours : 26

	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness (%)	Meeting Customer Needs (%)
Retail	775	43.8	11.4% 33.4% 55.2%	81.3%	82.3%
Leisure and Hospitality	240	53.8	10.4% 25.4% 64.2%	84.3%	85.9%
Finance	25	52	4.0% 40% 56.0%	84.8%	84.4%
Automotive	8	25	37.5% 0% 62.5%	85.0%	62.5%

Data captured between 1st May 2021 and 22nd October 2021

Retail

Sectors	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness (%)	Meeting Customer Needs (%)
Retail: High Street / Department	146	31.5	17.1% 34.3% 48.6%	77.1%	77.3%
Retail: Luxury	10	80	10.0% 0% 90.0%	88.0%	88.0%
Retail: Other	139	42.5	15.8% 25.9% 58.3%	83.5%	81.4%
Retail: PFS	53	71.7	1.9% 24.5% 73.6%	85.8%	88.1%
Retail: Supermarket	427	44.3	9.1% 37.5% 53.4%	81.3%	83.3%

Data captured between 1st May 2021 and 22nd October 2021

Sectors	n=	Net Promoter Score	Detractors, Passives, Promoters	Colleague Friendliness (%)	Meeting Customer Needs (%)
Health & Beauty	43	74.4	7.0% 11.6% 81.4%	85.6%	88.4%
Hospitality: Accommodation	17	70.6	5.9% 17.6% 76.5%	87.6%	92.9%
Hospitality: Food & Drink	125	36.8	13.6% 36% 50.4%	81.0%	81.7%
Leisure	44	70.5	6.8% 15.9% 77.3%	89.8%	91.8%
Transport & Travel	11	72.7	9.1% 9.1% 81.8%	89.1%	89.1%