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First Pulse submitted September 02, 2019 at 23:04:08, latest Pulse submitted August 07, 2022 at 12:45:44.

Data Count from 1st March 2022 to 9th August 2022: 1108 - Last 24 Hours : 0

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 749
22
14.4%
49.2%
36.4%
75.6%
78.8%
Leisure Leisure and Hospitality 290
42.4
12.8%
32%
55.2%
82.3%
83.9%
finance Finance 37
27
13.5%
46%
40.5%
82.4%
84.1%
Telecommunication Telecommunication 7
0
42.9%
14.2%
42.9%
67.1%
54.3%
Automotive Automotive 5
20
20.0%
40%
40.0%
78.0%
70.0%

Data captured between 1st March 2022 and 9th August 2022

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 178
23
13.5%
50%
36.5%
74.8%
78.0%
Retail: Luxury 3
0
0.0%
100%
0.0%
76.7%
66.7%
Retail: Other 154
2.6
27.3%
42.8%
29.9%
71.2%
75.9%
Retail: PFS 64
48.4
1.6%
48.4%
50.0%
83.0%
84.8%
Retail: Supermarket 350
25.4
11.7%
51.2%
37.1%
76.5%
79.5%

Data captured between 1st March 2022 and 9th August 2022

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 70
71.4
4.3%
20%
75.7%
87.7%
90.9%
Hospitality: Accommodation 20
60
5.0%
30%
65.0%
89.5%
91.5%
Hospitality: Food & Drink 152
19.7
21.1%
38.1%
40.8%
77.5%
78.5%
Leisure 34
55.9
2.9%
38.3%
58.8%
82.9%
86.2%
Transport & Travel 14
85.7
0.0%
14.3%
85.7%
95.7%
90.7%

Data captured between 1st March 2022 and 9th August 2022

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 37
27
13.5%
46%
40.5%
82.4%
84.1%

Data captured between 1st March 2022 and 9th August 2022

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 7
0
42.9%
14.2%
42.9%
67.1%
54.3%

Data captured between 1st March 2022 and 9th August 2022

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 5
20
20.0%
40%
40.0%
78.0%
70.0%

Data captured between 1st March 2022 and 9th August 2022

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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