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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted July 03, 2020 at 03:18:00.

Data Count from 1st January 2020 to 3rd July 2020: 1698 - Last 24 Hours : 12

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1228
32.7
12.4%
42.5%
45.1%
79.6%
82.1%
Leisure Leisure and Hospitality 381
25.5
17.3%
39.9%
42.8%
79.1%
80.1%
finance Finance 53
13.2
22.6%
41.6%
35.8%
77.7%
77.0%
Automotive Automotive 11
72.7
9.1%
9.1%
81.8%
88.2%
90.0%
Telecommunication Telecommunication 4
100
0.0%
0%
100.0%
100.0%
90.0%

Data captured between 1st January 2020 and 3rd July 2020

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 334
30.5
9.9%
49.7%
40.4%
81.0%
81.1%
Retail: Luxury 21
28.6
19.0%
33.4%
47.6%
78.1%
79.5%
Retail: Other 197
45.7
14.2%
25.9%
59.9%
81.7%
86.1%
Retail: PFS 54
53.7
9.3%
27.7%
63.0%
84.4%
90.0%
Retail: Supermarket 622
28.1
13.2%
45.5%
41.3%
77.7%
80.7%

Data captured between 1st January 2020 and 3rd July 2020

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 87
61
8.0%
23%
69.0%
85.4%
85.4%
Hospitality: Accommodation 14
35.7
28.6%
7.1%
64.3%
88.6%
76.4%
Hospitality: Food & Drink 210
10.5
21.4%
46.7%
31.9%
75.7%
77.9%
Leisure 37
43.2
5.4%
46%
48.6%
85.1%
86.5%
Transport & Travel 33
3.1
24.2%
48.5%
27.3%
72.4%
74.5%

Data captured between 1st January 2020 and 3rd July 2020

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 53
13.2
22.6%
41.6%
35.8%
77.7%
77.0%

Data captured between 1st January 2020 and 3rd July 2020

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 11
72.7
9.1%
9.1%
81.8%
88.2%
90.0%

Data captured between 1st January 2020 and 3rd July 2020

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 4
100
0.0%
0%
100.0%
100.0%
90.0%

Data captured between 1st January 2020 and 3rd July 2020

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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