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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted December 02, 2020 at 15:40:30.

Data Count from 1st June 2020 to 4th December 2020: 812 - Last 24 Hours : 0

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 678
62.1
5.3%
27.3%
67.4%
85.9%
88.5%
Leisure Leisure and Hospitality 114
60.5
4.4%
30.7%
64.9%
87.6%
88.2%
finance Finance 8
37.5
12.5%
37.5%
50.0%
85.0%
83.8%
Automotive Automotive 3
-33.4
66.7%
0%
33.3%
50.0%
36.7%
Telecommunication Telecommunication 2
100
0.0%
0%
100.0%
100.0%
100.0%

Data captured between 1st June 2020 and 4th December 2020

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 163
55.8
2.5%
39.2%
58.3%
86.4%
87.8%
Retail: Luxury 12
91.7
0.0%
8.3%
91.7%
95.0%
95.0%
Retail: Other 110
46.4
12.7%
28.2%
59.1%
82.2%
86.3%
Retail: PFS 28
75
3.6%
17.8%
78.6%
87.1%
93.2%
Retail: Supermarket 365
67.6
4.7%
23%
72.3%
86.3%
88.9%

Data captured between 1st June 2020 and 4th December 2020

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 44
81.8
2.3%
13.6%
84.1%
93.2%
93.6%
Hospitality: Food & Drink 42
42.9
7.1%
42.9%
50.0%
81.7%
83.6%
Leisure 19
68.4
0.0%
31.6%
68.4%
91.6%
88.4%
Transport & Travel 9
22.2
11.1%
55.6%
33.3%
80.0%
83.3%

Data captured between 1st June 2020 and 4th December 2020

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 8
37.5
12.5%
37.5%
50.0%
85.0%
83.8%

Data captured between 1st June 2020 and 4th December 2020

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 3
-33.4
66.7%
0%
33.3%
50.0%
36.7%

Data captured between 1st June 2020 and 4th December 2020

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 2
100
0.0%
0%
100.0%
100.0%
100.0%

Data captured between 1st June 2020 and 4th December 2020

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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