First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted May 06, 2021 at 10:00:01.

Data Count from 1st December 2020 to 6th May 2021: 445 - Last 24 Hours : 10

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 388
72.1
3.9%
20.1%
76.0%
88.8%
89.9%
Leisure Leisure and Hospitality 34
85.3
0.0%
14.7%
85.3%
92.6%
94.7%
finance Finance 5
20
0.0%
80%
20.0%
84.0%
90.0%
Telecommunication Telecommunication 2
50
0.0%
50%
50.0%
90.0%
95.0%

Data captured between 1st December 2020 and 6th May 2021

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 68
51.4
1.5%
45.6%
52.9%
86.9%
89.9%
Retail: Luxury 5
80
0.0%
20%
80.0%
94.0%
92.0%
Retail: Other 57
52.6
8.8%
29.8%
61.4%
86.8%
87.5%
Retail: PFS 32
78.1
0.0%
21.9%
78.1%
90.3%
91.6%
Retail: Supermarket 226
82.3
4.0%
9.7%
86.3%
89.6%
90.2%

Data captured between 1st December 2020 and 6th May 2021

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 17
100
0.0%
0%
100.0%
96.5%
97.6%
Hospitality: Food & Drink 8
62.5
0.0%
37.5%
62.5%
85.0%
91.3%
Leisure 6
83.3
0.0%
16.7%
83.3%
95.0%
95.0%
Transport & Travel 3
66.7
0.0%
33.3%
66.7%
86.7%
86.7%

Data captured between 1st December 2020 and 6th May 2021

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 5
20
0.0%
80%
20.0%
84.0%
90.0%

Data captured between 1st December 2020 and 6th May 2021

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 2
50
0.0%
50%
50.0%
90.0%
95.0%

Data captured between 1st December 2020 and 6th May 2021

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