Homepage

First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted April 25, 2018 at 16:58:05.

Current Data Count : 2737 || Last 24 Hours : 25

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1825
34.8
12.9%
39.4%
47.7%
79.8%
83.4%
Leisure Leisure and Hospitality 768
38.4
14.3%
33%
52.7%
81.8%
83.7%
finance Finance 73
41.1
15.1%
28.7%
56.2%
83.3%
90.0%
Telecommunication Telecommunication 27
40.7
7.4%
44.5%
48.1%
80.0%
83.7%
Automotive Automotive 23
52.2
13.0%
21.8%
65.2%
89.1%
83.9%

Data captured between November 01, 2017 and April 25, 2018

Retail

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 699
25.6
15.5%
43.4%
41.1%
78.0%
80.9%
Retail: Luxury 33
63.7
3.0%
30.3%
66.7%
84.5%
88.2%
Retail: Other 250
44.8
11.6%
32%
56.4%
83.3%
85.8%
Retail: PFS 107
43
11.2%
34.6%
54.2%
79.2%
87.9%
Retail: Supermarket 736
37.8
11.5%
39.2%
49.3%
80.2%
84.0%

Data captured between November 01, 2017 and April 25, 2018

Leisure and Hospitality

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 90
50
11.1%
27.8%
61.1%
84.4%
84.2%
Hospitality: Accommodation 29
13.8
24.1%
38%
37.9%
76.4%
75.2%
Hospitality: Food & Drink 509
34.2
15.7%
34.4%
49.9%
81.6%
83.3%
Leisure 64
60.9
4.7%
29.7%
65.6%
85.8%
90.3%
Transport & Travel 76
43.4
13.2%
30.2%
56.6%
78.8%
83.8%

Data captured between November 01, 2017 and April 25, 2018

Finance

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 73
41.1
15.1%
28.7%
56.2%
83.3%
90.0%

Data captured between November 01, 2017 and April 25, 2018

Telecommunication

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 27
40.7
7.4%
44.5%
48.1%
80.0%
83.7%

Data captured between November 01, 2017 and April 25, 2018

Automotive

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 23
52.2
13.0%
21.8%
65.2%
89.1%
83.9%

Data captured between November 01, 2017 and April 25, 2018

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


Copyright © 2013 ABa Quality Monitoring Ltd. All rights reserved.
ISO 9001:2015, ISO 27001:2013, ISO 14001:2015 & ISO 22301:2012 Certified

Registered ISO 9001:2015
Registered ISO 27001:2013
Registered ISO 14001:2015
Registered ISO 22301:2012
Mystery Shopping Providers Association
The Chartered Institute of Marketing

ESOMAR
Institute of Customer Service
Market Research Society