First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted October 16, 2019 at 17:29:24.

Data Count from 1st May 2019 to 17th October 2019: 1924 - Last 24 Hours : 18

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1398
41.8
10.6%
37%
52.4%
81.2%
85.7%
Leisure Leisure and Hospitality 435
46.5
12.6%
28.3%
59.1%
83.6%
85.2%
finance Finance 61
45.9
13.1%
27.9%
59.0%
82.0%
85.9%
Automotive Automotive 20
70
10.0%
10%
80.0%
87.0%
89.0%
Telecommunication Telecommunication 5
-40
60.0%
20%
20.0%
54.0%
46.0%

Data captured between 1st May 2019 and 17th October 2019

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 370
26.2
17.0%
39.8%
43.2%
78.1%
82.1%
Retail: Luxury 24
54.1
4.2%
37.5%
58.3%
87.5%
86.7%
Retail: Other 216
62.5
7.4%
22.7%
69.9%
85.6%
90.4%
Retail: PFS 148
60.8
5.4%
28.4%
66.2%
83.1%
90.4%
Retail: Supermarket 640
38.9
9.4%
42.3%
48.3%
80.9%
85.0%

Data captured between 1st May 2019 and 17th October 2019

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 82
68.3
4.9%
21.9%
73.2%
86.7%
91.1%
Hospitality: Accommodation 27
48.2
11.1%
29.6%
59.3%
88.1%
87.4%
Hospitality: Food & Drink 238
32.3
16.4%
34.9%
48.7%
80.3%
82.2%
Leisure 72
65.3
8.3%
18.1%
73.6%
88.5%
87.2%
Transport & Travel 16
56.2
18.8%
6.2%
75.0%
87.5%
87.5%

Data captured between 1st May 2019 and 17th October 2019

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 61
45.9
13.1%
27.9%
59.0%
82.0%
85.9%

Data captured between 1st May 2019 and 17th October 2019

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 20
70
10.0%
10%
80.0%
87.0%
89.0%

Data captured between 1st May 2019 and 17th October 2019

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 5
-40
60.0%
20%
20.0%
54.0%
46.0%

Data captured between 1st May 2019 and 17th October 2019

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


Copyright © 2013 ABa Quality Monitoring Ltd. All rights reserved.
ISO 9001:2015, ISO 27001:2013, ISO 14001:2015 & ISO 22301:2012 Certified