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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted June 23, 2021 at 15:04:45.

Data Count from 1st January 2021 to 23rd June 2021: 618 - Last 24 Hours : 2

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 521
64.7
5.4%
24.5%
70.1%
87.0%
87.3%
Leisure Leisure and Hospitality 63
71.5
6.3%
15.9%
77.8%
88.6%
89.4%
finance Finance 10
20
10.0%
60%
30.0%
85.0%
84.0%
Automotive Automotive 2
0
50.0%
0%
50.0%
50.0%
50.0%
Telecommunication Telecommunication 1
0
0.0%
100%
0.0%
80.0%
90.0%

Data captured between 1st January 2021 and 23rd June 2021

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 82
56.1
3.7%
36.5%
59.8%
86.0%
87.8%
Retail: Luxury 2
50
0.0%
50%
50.0%
85.0%
80.0%
Retail: Other 84
45.2
14.3%
26.2%
59.5%
85.5%
82.3%
Retail: PFS 44
77.3
0.0%
22.7%
77.3%
89.3%
89.5%
Retail: Supermarket 309
70.6
4.2%
21%
74.8%
87.3%
88.3%

Data captured between 1st January 2021 and 23rd June 2021

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 20
90
5.0%
0%
95.0%
92.5%
93.5%
Hospitality: Accommodation 2
100
0.0%
0%
100.0%
100.0%
100.0%
Hospitality: Food & Drink 23
39.2
13.0%
34.8%
52.2%
80.4%
80.9%
Leisure 15
86.7
0.0%
13.3%
86.7%
92.7%
94.0%
Transport & Travel 3
100
0.0%
0%
100.0%
96.7%
96.7%

Data captured between 1st January 2021 and 23rd June 2021

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 10
20
10.0%
60%
30.0%
85.0%
84.0%

Data captured between 1st January 2021 and 23rd June 2021

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 2
0
50.0%
0%
50.0%
50.0%
50.0%

Data captured between 1st January 2021 and 23rd June 2021

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 1
0
0.0%
100%
0.0%
80.0%
90.0%

Data captured between 1st January 2021 and 23rd June 2021

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
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The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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