Homepage

First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted July 21, 2019 at 22:46:08.

Data Count from 1st February 2019 to 22nd July 2019: 2123 - Last 24 Hours : 4

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1445
31.9
13.5%
41.1%
45.4%
79.5%
83.8%
Leisure Leisure and Hospitality 569
46
12.5%
29%
58.5%
83.4%
84.2%
finance Finance 82
34.1
18.3%
29.3%
52.4%
81.5%
85.5%
Automotive Automotive 18
66.7
11.1%
11.1%
77.8%
86.1%
89.4%
Telecommunication Telecommunication 8
50
12.5%
25%
62.5%
81.3%
72.5%

Data captured between 1st February 2019 and 22nd July 2019

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 404
21.8
18.1%
42%
39.9%
77.1%
81.3%
Retail: Luxury 26
57.7
7.7%
26.9%
65.4%
90.4%
88.1%
Retail: Other 177
46.3
11.9%
29.9%
58.2%
82.3%
86.1%
Retail: PFS 149
43
6.7%
43.6%
49.7%
81.6%
88.4%
Retail: Supermarket 689
30.8
12.9%
43.4%
43.7%
79.4%
83.6%

Data captured between 1st February 2019 and 22nd July 2019

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 87
57.5
8.0%
26.5%
65.5%
84.7%
83.9%
Hospitality: Accommodation 19
47.4
15.8%
21%
63.2%
85.8%
84.7%
Hospitality: Food & Drink 328
37.1
15.9%
31.1%
53.0%
81.6%
83.1%
Leisure 91
56
6.6%
30.8%
62.6%
85.6%
85.8%
Transport & Travel 44
68.2
6.8%
18.2%
75.0%
88.2%
89.1%

Data captured between 1st February 2019 and 22nd July 2019

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 82
34.1
18.3%
29.3%
52.4%
81.5%
85.5%

Data captured between 1st February 2019 and 22nd July 2019

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 18
66.7
11.1%
11.1%
77.8%
86.1%
89.4%

Data captured between 1st February 2019 and 22nd July 2019

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 8
50
12.5%
25%
62.5%
81.3%
72.5%

Data captured between 1st February 2019 and 22nd July 2019

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


Copyright © 2013 ABa Quality Monitoring Ltd. All rights reserved.
ISO 9001:2015, ISO 27001:2013, ISO 14001:2015 & ISO 22301:2012 Certified

Registered ISO 9001:2015
Registered ISO 27001:2013
Registered ISO 14001:2015
Registered ISO 22301:2012
Mystery Shopping Providers Association
The Chartered Institute of Marketing

ESOMAR
Institute of Customer Service
Market Research Society