First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted August 13, 2018 at 21:35:16.

Current Data Count : 2294 || Last 24 Hours : 10

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1563
33.2
14.1%
38.6%
47.3%
79.6%
84.0%
Leisure Leisure and Hospitality 579
43
11.7%
33.6%
54.7%
84.0%
85.6%
finance Finance 71
16.9
23.9%
35.3%
40.8%
77.2%
88.0%
Automotive Automotive 35
51.5
17.1%
14.3%
68.6%
83.4%
86.6%
Telecommunication Telecommunication 13
-7.7
38.5%
30.7%
30.8%
75.8%
66.2%

Data captured between March 01, 2018 and August 14, 2018

Retail

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 495
21.8
18.4%
41.4%
40.2%
76.9%
80.8%
Retail: Luxury 15
46.7
13.3%
26.7%
60.0%
82.7%
84.0%
Retail: Other 293
40.6
12.3%
34.8%
52.9%
82.8%
87.1%
Retail: PFS 95
46.3
6.3%
41.1%
52.6%
79.4%
89.1%
Retail: Supermarket 665
36.3
12.9%
37.9%
49.2%
80.2%
84.3%

Data captured between March 01, 2018 and August 14, 2018

Leisure and Hospitality

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 69
33.3
11.6%
43.5%
44.9%
83.2%
83.6%
Hospitality: Accommodation 25
16
16.0%
52%
32.0%
81.7%
76.4%
Hospitality: Food & Drink 348
41.4
13.5%
31.6%
54.9%
83.2%
85.1%
Leisure 79
54.4
5.1%
35.4%
59.5%
86.2%
88.9%
Transport & Travel 58
60.4
8.6%
22.4%
69.0%
87.0%
90.3%

Data captured between March 01, 2018 and August 14, 2018

Finance

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 71
16.9
23.9%
35.3%
40.8%
77.2%
88.0%

Data captured between March 01, 2018 and August 14, 2018

Automotive

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 35
51.5
17.1%
14.3%
68.6%
83.4%
86.6%

Data captured between March 01, 2018 and August 14, 2018

Telecommunication

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 13
-7.7
38.5%
30.7%
30.8%
75.8%
66.2%

Data captured between March 01, 2018 and August 14, 2018

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


Copyright © 2013 ABa Quality Monitoring Ltd. All rights reserved.
ISO 9001:2015, ISO 27001:2013, ISO 14001:2015 & ISO 22301:2012 Certified