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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted July 25, 2021 at 21:27:10.

Data Count from 1st February 2021 to 27th July 2021: 685 - Last 24 Hours : 0

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 561
62.4
5.7%
26.2%
68.1%
86.3%
87.0%
Leisure Leisure and Hospitality 88
63.7
10.2%
15.9%
73.9%
88.0%
88.5%
finance Finance 11
18.2
9.1%
63.6%
27.3%
82.7%
85.5%
Automotive Automotive 2
0
50.0%
0%
50.0%
50.0%
50.0%
Telecommunication Telecommunication 1
0
0.0%
100%
0.0%
80.0%
90.0%

Data captured between 1st February 2021 and 27th July 2021

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 86
53.4
4.7%
37.2%
58.1%
85.2%
87.7%
Retail: Luxury 2
50
0.0%
50%
50.0%
85.0%
80.0%
Retail: Other 103
43.7
13.6%
29.1%
57.3%
84.7%
82.5%
Retail: PFS 47
76.6
0.0%
23.4%
76.6%
89.1%
90.0%
Retail: Supermarket 323
68.8
4.3%
22.6%
73.1%
86.7%
87.8%

Data captured between 1st February 2021 and 27th July 2021

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 19
89.4
5.3%
-2.6645352591004E-15%
94.7%
92.6%
93.7%
Hospitality: Accommodation 5
60
20.0%
0%
80.0%
88.0%
94.0%
Hospitality: Food & Drink 36
41.7
13.9%
30.5%
55.6%
84.4%
82.8%
Leisure 22
81.9
4.5%
9.1%
86.4%
91.4%
94.5%
Transport & Travel 6
50
16.7%
16.6%
66.7%
81.7%
80.0%

Data captured between 1st February 2021 and 27th July 2021

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 11
18.2
9.1%
63.6%
27.3%
82.7%
85.5%

Data captured between 1st February 2021 and 27th July 2021

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 2
0
50.0%
0%
50.0%
50.0%
50.0%

Data captured between 1st February 2021 and 27th July 2021

Telecommunication

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 1
0
0.0%
100%
0.0%
80.0%
90.0%

Data captured between 1st February 2021 and 27th July 2021

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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