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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted May 21, 2018 at 18:24:10.

Current Data Count : 2475 || Last 24 Hours : 8

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1648
32.3
14.2%
39.3%
46.5%
79.2%
83.1%
Leisure Leisure and Hospitality 684
41.5
12.7%
33.1%
54.2%
82.7%
84.4%
finance Finance 69
24.7
24.6%
26.1%
49.3%
78.7%
87.4%
Automotive Automotive 36
44.5
19.4%
16.7%
63.9%
85.8%
82.8%
Telecommunication Telecommunication 17
23.5
11.8%
52.9%
35.3%
77.5%
78.8%

Data captured between December 01, 2017 and May 21, 2018

Retail

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 616
22.7
17.4%
42.5%
40.1%
77.0%
79.9%
Retail: Luxury 20
60
5.0%
30%
65.0%
84.0%
89.5%
Retail: Other 230
37
12.6%
37.8%
49.6%
82.0%
85.3%
Retail: PFS 94
47.8
9.6%
33%
57.4%
80.0%
89.3%
Retail: Supermarket 688
36.5
12.8%
37.9%
49.3%
80.0%
84.1%

Data captured between December 01, 2017 and May 21, 2018

Leisure and Hospitality

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 79
46.9
13.9%
25.3%
60.8%
83.9%
82.9%
Hospitality: Accommodation 24
12.5
20.8%
45.9%
33.3%
77.8%
76.7%
Hospitality: Food & Drink 451
37.2
14.2%
34.4%
51.4%
82.4%
83.8%
Leisure 63
60.3
3.2%
33.3%
63.5%
85.7%
91.1%
Transport & Travel 67
56.7
7.5%
28.3%
64.2%
82.2%
86.3%

Data captured between December 01, 2017 and May 21, 2018

Finance

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 69
24.7
24.6%
26.1%
49.3%
78.7%
87.4%

Data captured between December 01, 2017 and May 21, 2018

Automotive

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 36
44.5
19.4%
16.7%
63.9%
85.8%
82.8%

Data captured between December 01, 2017 and May 21, 2018

Telecommunication

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 17
23.5
11.8%
52.9%
35.3%
77.5%
78.8%

Data captured between December 01, 2017 and May 21, 2018

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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