First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted October 21, 2021 at 23:40:20.

Data Count from 1st May 2021 to 22nd October 2021: 1071 - Last 24 Hours : 26

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 775
43.8
11.4%
33.4%
55.2%
81.3%
82.3%
Leisure Leisure and Hospitality 240
53.8
10.4%
25.4%
64.2%
84.3%
85.9%
finance Finance 25
52
4.0%
40%
56.0%
84.8%
84.4%
Automotive Automotive 8
25
37.5%
0%
62.5%
85.0%
62.5%

Data captured between 1st May 2021 and 22nd October 2021

Retail

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 146
31.5
17.1%
34.3%
48.6%
77.1%
77.3%
Retail: Luxury 10
80
10.0%
0%
90.0%
88.0%
88.0%
Retail: Other 139
42.5
15.8%
25.9%
58.3%
83.5%
81.4%
Retail: PFS 53
71.7
1.9%
24.5%
73.6%
85.8%
88.1%
Retail: Supermarket 427
44.3
9.1%
37.5%
53.4%
81.3%
83.3%

Data captured between 1st May 2021 and 22nd October 2021

Leisure and Hospitality

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 43
74.4
7.0%
11.6%
81.4%
85.6%
88.4%
Hospitality: Accommodation 17
70.6
5.9%
17.6%
76.5%
87.6%
92.9%
Hospitality: Food & Drink 125
36.8
13.6%
36%
50.4%
81.0%
81.7%
Leisure 44
70.5
6.8%
15.9%
77.3%
89.8%
91.8%
Transport & Travel 11
72.7
9.1%
9.1%
81.8%
89.1%
89.1%

Data captured between 1st May 2021 and 22nd October 2021

Finance

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 25
52
4.0%
40%
56.0%
84.8%
84.4%

Data captured between 1st May 2021 and 22nd October 2021

Automotive

Sectors n= Net Promoter Score Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 8
25
37.5%
0%
62.5%
85.0%
62.5%

Data captured between 1st May 2021 and 22nd October 2021

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