First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted December 18, 2017 at 14:27:54.

Current Data Count : 3009 || Last 24 Hours : 9

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1976
34.8
11.6%
42%
46.4%
78.9%
83.5%
Leisure Leisure and Hospitality 872
38
13.4%
35.2%
51.4%
80.4%
83.7%
finance Finance 96
46.7
14.0%
25.3%
60.7%
82.4%
86.5%
Telecommunication Telecommunication 39
43.5
8.1%
40.3%
51.6%
83.2%
80.8%
Automotive Automotive 25
55.1
10.2%
24.5%
65.3%
87.8%
87.6%

Data captured between July 01, 2017 and December 18, 2017

Retail

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 865
35.7
10.2%
43.9%
45.9%
78.4%
81.8%
Retail: Luxury 38
57.9
10.5%
21.1%
68.4%
85.0%
86.1%
Retail: Other 251
41.4
12.0%
34.6%
53.4%
80.9%
85.9%
Retail: PFS 118
51.7
7.6%
33.1%
59.3%
81.9%
89.2%
Retail: Supermarket 704
34.7
9.9%
45.5%
44.6%
79.2%
83.4%

Data captured between July 01, 2017 and December 18, 2017

Leisure and Hospitality

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 115
52.1
7.0%
33.9%
59.1%
80.3%
83.7%
Hospitality: Accommodation 27
33.3
11.1%
44.5%
44.4%
81.5%
81.1%
Hospitality: Food & Drink 540
34.3
16.1%
33.5%
50.4%
80.5%
82.4%
Leisure 75
57.3
4.0%
34.7%
61.3%
82.7%
86.8%
Transport & Travel 115
36.5
14.8%
33.9%
51.3%
76.7%
81.6%

Data captured between July 01, 2017 and December 18, 2017

Finance

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 96
43.8
12.5%
31.2%
56.3%
83.9%
85.6%

Data captured between July 01, 2017 and December 18, 2017

Telecommunication

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 39
56.4
2.6%
38.4%
59.0%
82.8%
81.5%

Data captured between July 01, 2017 and December 18, 2017

Automotive

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 25
56
8.0%
28%
64.0%
86.8%
88.8%

Data captured between July 01, 2017 and December 18, 2017

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