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First Pulse submitted March 01, 2017 at 14:59:04, latest Pulse submitted November 15, 2018 at 14:02:39.

Data Count from 1st June 2018 to 15th November 2018: 1905 - Last 24 Hours : 11

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail Retail 1343
33.8
12.7%
40.8%
46.5%
79.1%
83.8%
Leisure Leisure and Hospitality 467
37
13.7%
35.6%
50.7%
82.2%
84.9%
finance Finance 53
28.3
15.1%
41.5%
43.4%
82.1%
89.4%
Automotive Automotive 14
42.9
21.4%
14.3%
64.3%
80.7%
82.9%
Telecommunication Telecommunication 9
11.1
33.3%
22.3%
44.4%
80.0%
71.1%

Data captured between 1st June 2018 and 15th November 2018

Retail

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Retail: High Street / Department 365
24.4
16.4%
42.8%
40.8%
75.9%
81.3%
Retail: Luxury 13
46.1
15.4%
23.1%
61.5%
85.4%
81.5%
Retail: Other 277
53.1
8.3%
30.3%
61.4%
84.3%
87.0%
Retail: PFS 107
48.6
6.5%
38.4%
55.1%
80.1%
89.4%
Retail: Supermarket 581
27.5
13.6%
45.3%
41.1%
78.2%
82.9%

Data captured between 1st June 2018 and 15th November 2018

Leisure and Hospitality

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Health & Beauty 76
43.4
7.9%
40.8%
51.3%
83.0%
85.0%
Hospitality: Accommodation 20
40
10.0%
40%
50.0%
82.0%
86.0%
Hospitality: Food & Drink 270
32.6
16.3%
34.8%
48.9%
81.2%
83.9%
Leisure 84
45.3
9.5%
35.7%
54.8%
83.9%
87.5%
Transport & Travel 17
35.3
23.5%
17.7%
58.8%
85.6%
87.6%

Data captured between 1st June 2018 and 15th November 2018

Finance

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Financial 53
28.3
15.1%
41.5%
43.4%
82.1%
89.4%

Data captured between 1st June 2018 and 15th November 2018

Automotive

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Automotive 14
42.9
21.4%
14.3%
64.3%
80.7%
82.9%

Data captured between 1st June 2018 and 15th November 2018

Telecommunication

Sectors n= NPS Scores Detractors, Passives, Promoters Colleague Friendliness (%) Meeting Customer Needs (%)
Telecommunications 9
11.1
33.3%
22.3%
44.4%
80.0%
71.1%

Data captured between 1st June 2018 and 15th November 2018

ABa Quality Monitoring Ltd

ABa Quality Monitoring Ltd
6 Riverview,
The Embankment
Stockport, SK4 3GN
+44 (0)161 431 1234


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